[Resolved]  Racold — Installation of new Racold Water Storage Geyser

Hi
I'm Prabir Kanungo from Delhi. I purchased two (02) Eterno Pro Water Heaters (Geyzersl of Racold online from Amazon a few days back. Since then I have made numerous calls for the free installation to all concerned but the same is yet to be completed. The agency deputed for doing the job has the most unprofessional technicians and support staff. The 1st technician took all the details of my appliance and did not reach/revert. On contacting him, he said that he has not got orders for the installation. On raising the issue with customer care, he called back to say that it was a mistake as he was talking about another customer, which was a lie. His attitude and way of speaking was totally atrocious and unprofessional. The 2nd technician nominated came over and was totally ill equipped and untrained to do the job. He kept trying by trial and error methods to do the job but couldnt even install one appliance. He promised to get back the next day, however in the morning he gave a call saying, his scooter is not working so he wouldn't be able to make it. I have been at home for the last 72 hrs foregoing work for this installation and this is the service I get, that too on the 1st installation request. Please escalate the complaint at the highest level. Very shoddy and unprofessional approach from Racold. I dont have my Order No as I have deleted the SMS. My registered phone No is [protected] (not on WA).
Regards
Col Prabir Kanungo