[Resolved] Racold — Instant Geyser capacity 3 ltr

Jitain Sabharwal

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We have lodged numerous complaints at your toll free no. no response.our complaint no[protected], 413,[protected], 42217 ranging from[protected] to 4-1-2017. They have not been attended pl look into the matter.
There is a leakage in the geyser & it is under warranty. Everyday we make a complaint & we get the reply that it will be attended today but it app 15 days now & no response. /It is not expected from a company like racold

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Feb 26, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Racold Customer Care's response Dear Jitain,

We completely understand your disappointment and have shared your feedback with our team. They will get in touch with you to resolve your issue. We value your patience in the meantime.

Warm Regards,
Team Racold

Jan 10, 2017

Updated by Jitain Sabharwal There has been no concrete steps taken to resolve the complaint. yesterday some one called to say that they will take the geyser & check it. when asked how much time would it take to repair the same they ere non committal saying it can take one day one week or may be more. Since we are not using the geyser because of leakage we said OK take it but then again no action has been taken after that.
I once again request you to kindly do the needful at the earliest

Verified Support

Jan 10, 2017

Racold Customer Care's response Dear Jitain,

We understand your concern and have already escalated your issue to our concerned team. Be assured they'll connect with you soon for further help.

Warm Regards,
Team Racold

Jan 18, 2017

Updated by Jitain Sabharwal It is regretted that the problem is not being resolved. We received a call from one Mr Sanjay 2-3 days back. He said he is coming with the replacement of the unit. But again no news after that. Pl note that it is app 1 month since the 1st complaint. 1st complaint was lodged on[protected]. We once again request you to kindly take some strong action to resolve the matter.

Jan 24, 2017

Updated by Jitain Sabharwal Some one came 4-5 days back & took the unit with the assurance that it will be replaced the next day but no response till date. Pl do the needfull

Verified Support

Jan 25, 2017

Racold Customer Care's response Dear Jitain,

We have received a feedback from our team that your issue has been resolved. We hope you’re satisfied with the resolution. You may write back to us for any further assistance.

Warm Regards,
Team Racold