[Resolved]  Racold — leakage in geyser

Address:

Mumbai City, Maharashtra

From : Mr. Chetan K. Shah Flat No. 1701/1702 El Prado, Plot No. 806 Dr. Ambedkar Road Dadar, Mumbai-400 014 Mobile No. [protected] Date : 13th January, 2015 To, The Manager, Racold Thermo Ltd. Chakan-Talegaon Road Chakan-Pune-410501 Ref :Horizontal Storage Water Heater of 35 Ltr. (Racold w/m Right Heater) Model No. BL-35 HWM, Serial No. BL06 08 1946 Sub :Complain about replacement of inner container of above referred water heater due to leakage Dear Sir, I, Mr. Chetan K. Shah have purchased six Horizontal Storage Water Heater of different Ltrs from Dadar Electric Co having shop at ¾, Dadar Department Stores, Dadar (W), Mumbai-400 028 through Bill No. 046, dated 7th March, 2010 for Rs.38835.00 (Rupees Thirty Eight Thousand Eight Hundred Thirty Five Only)along with the Guarantee Card. We have been using the water heater since then, in the month of December, 2014 we observed that there is leakage from one of the water heater of which capacity is 35 Ltrs. On 1st January, 2015 I have given a complain to your authorized service center CoolNClean Engineers having their shop at Shop No. 4, A. B. Nair Road, Near PandurangWadi, Juhu P.O. Juhu, Mumbai-400 049 for which I have got the complain No. CC / 005 dated 01.01.2015. On 2nd January, 2015 his technician Mr. Jai Singh have attended the complaint whose mobile No. is [protected] appears in the service report and after attending the complaint he told that the inner container needs replacement and it is under the Guarantee period as per the Guarantee Card. Mr Jai Singh told me that you can get the new inner container. On 9th January, 2015 I contacted in service center CoolNClean Engineerstheir I spoke with Mr. P. R. Gauda regarding the replacement of the inner container. Mr. P. R. Gauda said that you will get the inner container on 12th of January, 2015. On 12th of January, 2015 I again contacted Mr. P. R. Gauda regarding the replacement of inner container at that time he told me that the Water Heater is of 2006 model and we can not replace the same. He refused the same and talk with me in very rough and rudely language and not ready to co-operate for the same. He told me to talk with Mr.Vikramhead of Mumbai Region of Racold Thermo Ltd. On12th January, 2015 I contacted to Mr. Vikram about our complain but he state way refused to attend my complain and he is not ready to listen for the same. I told that it is under Guarantee period and I have the Guarantee card with original bills. It is not mistake from my part and as per the Guarantee card you have to replace the same. I hereby request you to replace the same within 15 days in order to avoid disputes failing which I bound to take legal proceedings in the court of law as per the consumer rights at your costs and risk. Thanking you, Yours truly, Mr. Chetan K. Shah Encl : 1) Copy of purchase bill dated 7th March, 2010 2) Service Report of CoolNClean Engineers 3) Copy of Guarantee Card