[Resolved] Racold — need help on installation of racold omnis wifi 25l water heater | |||
Cannot book Racold customer care on the helpline numbers as they are not reachable. Sent a couple of mails to the customer helpline mail but did not receive any response. Tried to book service request through the app but the app is buggy and does not send OTP. As a result, I have been unable to install the water heater despite Racold promising for free installation during purchase. Need urgent help in installation of the product. Will recommend customers to refrain from buying Racold appliances if they do not want to get harassed. Was this information helpful? | |||
Feb 15, 2020 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. Verified Support Jan 03, 2020 Racold Customer Care's response Dear Customer, I understand that you're upset & would like to assist you. Please send in your location & your registered contact no. so that my team can connect with you. Regards, Dipti Verified Support Jan 06, 2020 Racold Customer Care's response Dear Customer, Thank you for writing in. Kindly send in your location & your registered contact no. Alternatively, you can call us on [protected] / [protected]. Regards, Dipti Verified Support Jan 08, 2020 Racold Customer Care's response Dear Customer, I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue. Regards, Dipti Verified Support Jan 14, 2020 Racold Customer Care's response Dear Customer, As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance. Regards, Dipti | |||
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+91 21 3567 4700
Gat No : 264/265/374/376, Chakan-Talegaon Road, Chakan, Maharashtra, India - 410501
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