[Resolved] Racold — solar water heater connector broken, water level baloon brown all in an year of purchase. no service support | |
Respected sir, I have apha pro solar water heater from racold and the water outlet part cracked open and water started to leak. After multiple calls, a technician came and said that the part is not available and he has to go get it from warehouse. He also demanded 300₹ service charge. He, the dealer that called out racold support team is no where to be found or responding after that. I raised another ticket[protected] expecting a followup. But, it is not happening.in the year and four months of buying racold solar heater it was down with repairs for over 6 months due to slow response times. Please do the needful. Else, please suggest shops where racold spares will be available and i will have my plumber to buy and install it thinking as my grievance of buying a lemon. Please respond. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
Dear Customer,
I would like to assist you with your concern. Please share your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.
For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com
Regards,
Dipti
I would like to assist you with your concern. Please share your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.
For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com
Regards,
Dipti
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+91 21 3567 4700
Gat No : 264/265/374/376, Chakan-Talegaon Road, Chakan, Maharashtra, India - 410501
View all Racold contact information
I would like to assist you with your concern. Please share your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.
For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com
Regards,
Dipti