[Resolved] Racold — unfriendly attitude towards customer care

zia haider

from Noida, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226003
Website:	Racold company dealing with Geyser

I purchased a racold geyser recently from maheshwari home appliances, latouche road, lucknow in september, 2017. It has been producing abnormal sound while putting it on. I lodged a complaint on [protected] and given a complaint no.[protected] on 8.11.2017.
Today i received an sms that my complaint is cancelled due to customer not responding over phone. I immediately checked my registered ph. [protected], which does not have any record of "missed call" from racold. I have been trying to contact on [protected] (Point person), but he is not responding. I also called up local customer care centre no.[protected], who advised me to go through the process all over again for registering my complaint.
I had a perception of racold being customer friendly, that is why i purchased its product, but i was not not expecting such a casual approach of such a reputed co. I would request to do the needful and get this matter investigated.
Regards,
Ziauddin haider,
393/71, hasan puria, kashmiri mohalla, lucknow-226003

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Dec 15, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Racold Customer Care's response Dear Ziauddin,

We regret the inconvenience caused. We've escalated your issue to the concerned team and they'll get in touch with you at the earliest to address the same. Appreciate your patience.

Warm Regards,
Team Racold

Verified Support

Nov 13, 2017

Racold Customer Care's response Dear Ziauddin,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Please do share your valuable feedback to help us serve you better.

Warm Regards,
Team Racold