[Resolved] Racold — water heater problem - not yet resolved | |||
This is the worst geysir and geysir service i ever received. Nobody has responded or replaced the geysir till now. That technician call ed us and asked about problem, he said he will come. but i was waiting for 2 days he didnt even come. If we call he is telling will come by next sunday. I bought this water heater past 3 months back. Its very worst product. they are not ready to resolve the problem. Not resolved. Since it is under warranty, these guys don't want to resolve as it will not fetch any service charges for them. If i call customer care they are not ready to respond for the issue . Simply telling will resolve and etc .. Was this information helpful? | |||
Oct 24, 2018 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. Verified Support Sep 05, 2018 Racold Customer Care's response Dear Uthayadurga, I understand your disappointment and would like to take this opportunity to address your issue. Please share your product details, complaint number or registered contact number so that my team can connect with you. For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com Regards, Suzane Verified Support Sep 07, 2018 Racold Customer Care's response Dear Uthayadurga, I am yet to receive your details. Please share the same and I will quickly look into your issue. Regards, Suzane Verified Support Sep 10, 2018 Racold Customer Care's response Dear Uthayadurga, As I haven't received your details. Your concern has been closed from our end. Do get back to us in case of any query. Regards, Suzane Verified Support Sep 21, 2018 Racold Customer Care's response Dear Uthayadurga, I'am unable to view your details as it is protected, request you to share the same via message and I will quickly look into your issue. Regards, Suzane | |||
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+91 21 3567 4700
Gat No : 264/265/374/376, Chakan-Talegaon Road, Chakan, Maharashtra, India - 410501
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I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.
Regards,
Dipti
A representative from my team tried contacting you but couldn't through. I have dropped in an SMS with the POC details where you can connect with my team for any further queries.
Regards,
Dipti
I have received a feedback from my team that your issue has been resolved. I hope you’re satisfied with the resolution. You may write back to us for any further assistance. Please do share your valuable feedback with us as it will help us to serve you better.
Regards,
Dipti