Racold — Water stops and hardly water heats up

Address:

Mumbai City, Maharashtra

Dear Sir, I am a retired lady, nearly turning 72. I bought Racold Pronto electric instant and storage water heater. I really regret it from the day I bought it. The day it was installed and fixed and switched on smoke started bellowing out of it. With great difficulty I persuaded the customer care people to take it back saying the technician will have a look and repair it. I did not wish to have a faulty electric gadget in my house.It was good of the shop to give me another one. I took it back and got a new one ( I hope it was new) from the same shop called Prince house of sanitary ware. Address: 5/a, Palan Sojpal Building, S.K. Bole Road (W), Mumbai 400028. Phone:[protected]/24360060. Email: [protected]@gmail.com. This Racold Pronto SS 3V 4.5KW. is very erratic or would say temperamental. It some time gives hot water and sometimes there is just cold water. Suddenly the water stops midway, using a shower. The cold water flows well. I again spoke to the consumer care several times. They say their server was down and so could not give me their complaint number. I have bought it on the 4/1/2015. Till date I am not getting attended to. Hope you will be able to help me out. My name Roshni Dadachanji Mobile No.:- [protected] Email:- [protected]@yahoo.com Please help me. In desperation I write. Hope to get a favourable reply soo. Thanking you in anticipation, Roshni