[Resolved]  Redbus — apple travels - worst experience

Address:

Guduvanchery, Chengalplattu, Tamilnadu, 603202

I booked a ticket for my dad from guduvanchery to madurai in apple travels (Ac seater/sleeper) seat no 1, boarding time 12:50pm on 22nd of april 2019. My dad supposed to board the bus by 12:50pm but the driver called me at 11:10am and asked to come to pick up point in 15 minutes. When i informed him that the bus timing is 12:50pm, the driver replied "i[censored] want to travel come and board the bus else we will leave without waiting". This message was very rude from the driver seems like i am travelling at free of cost. Next main things is "i booked ac seater but the bus came is non ac seater". I paid 400rs but of no use. As per my dad, the driver is smoking inside the bus when the travel is on. When asked why there is no ac bus, the driver replied that "a person (Organizer) named mani has informed the driver to take this bus to madurai by providing wrong chart". I got the number of the guy mani by dialing to more than 20 people in apple travels. When i checked with him, the guy named mani simply replied that he will give full amount return and that can be collected from the driver. But no money was refunded. The reason i am posting this comment is, my dad is a heart patient. Atonce the driver called and asked to come in 15 minutes, he was about to have his food but all of sudden stopped everything and started to catch the bus. I have to travel 3 kms to reach the boarding point. We both rushed like anything and reached the boarding point on time. People please do not use this travels. Driver and the helper are seems like goons and they are rude, harsh to customers, dont know how to behave with customer, zero customer service, waste of money, worst travel experience. Bus no :py05b3099. Driver contact no:[protected]. Organizer mani contact no: [protected]. Pnr no: aptj4khf45531.
Apple travels - the top worst travel i have experienced in my life time.