[Resolved]  Redbus — Bus pickup and dropping & staff behavior

Address:	603202
Website:	Redbus

One of the worst experience which happened in life time. I booked this bus “Thirumalaivasan Transports” for my Mum (54) to travel from Chennai to Madurai and the bus was suppose to come by 7:35 am @ SRM stopping. I called the driver no [protected] @07am and he said the bus will be one hour late. I have requested them to call my number when the bus reaches Perungalathur since they were already one hour late and I am not sure @ what time they will come to my boarding point. Around 08am I have started to call the no [protected] for more than 10 times but no one picked the call. At 08:40 am I got a call from the same no and they said they were waiting in my boarding point. I have requested them please wait for 5 min I will be there because I was with my mum in the nearby hotel and she has almost finished her breakfast. But the guy who spoken to me was very very very rude and said “I cant wait you better come to Chengalpattu tollgate” then again I have requested lot more but not ready to listen my words. Finally he said “Come to Singaperumal kovil reliance petrol bunk before we fill diesel” and he disconnect the call. I then took my mom and she was able to board the bus. I thought ok finally she got the bus and i was happy. Then again big problem happened. In the evening when she was suppose to get down @ Madurai Mattuthavani the driver informed my mom to get down @ Madurai bye pass near Pandi koil instead of dropping her in Mattuthavani because the bus was going to tenkasi. My Mom refused but she was forced to get down there. Before I book this bus in Redbus it shows the dropping point was Madurai Bye pass so I called the Concern travels “Thirumalaivasan Transports” and I was informed that “SIr you can very well book the bus to madurai and we will drop in mattuthavani for sure”. It was not informed that the bus is going to Tenkasi. After she was forced to get down in the Bye pass road my mom was not sure where she is and what to do with couple of luaguage bags. Then she got help from nearby people and reached Mattuthavani and then to my home. Is this way you treat a passenger. Is this the way you run the travels. This happened all because of Red bus because I had lot of belief in Red bus so I booked bus from you but you people get commision from these type of worst Travels and listing their buses in your website. I would like to ask if this incident happens to the “Thirumalaivasan Transports” bus Owners Mother or sister or any of his relatives will he accept. Passengers who ever have time to read my review I request not to travel anymore in this travels and please please please think twice before you book buses like these type of Travels “Thirumalaivasan Transports”.