[Resolved]  Redbus — Fraud done by redbus and freecharge

Website:

redbus.in freecharge.in

Sir its very unfortunate to put a complaint in this forum as I realise that people normally go through these complaints before availing any service but I am forced by freecharge and redbus customer service response. I have made many calls and mails to freecharge and redbus but no satisfactory reply. on 5th September I have attempted 5 times on redbus portal(two different accounts) to book three tickets (confirmed tickets enclosed) from ganganagar to ludhiana and all the payments made from freecharge wallet (three different accounts & debit statement enclosed). Out of these five attempts two was unsuccessful at redbus portal due to there server problem but money got deducted from my freecharge wallet all five times and for one unsuccessful transactions i got refund and for another failed transaction freecharge is telling they deducted the money but redbus is saying they have not received it. In first attempt the amount debited from my freecharge wallet([protected]@yahoo.co.in) Rs 600 (transaction no. 3284819) and was successful. In second attempt Rs. 600 was debited from my freecharge wallet ([protected]@gmail.com) and I got message payment received ticket could not be generated and amount refunded back to my account. In third attempt amount of Rs. 550 (freecharge id 3287278) from my freecharge wallet ([protected]@gmail.com)deducted and same thing repeated money deducted and ticket could not be generated. In forth attempt Rs. 550 (freecharge id 3287551) deducted from my freecharge wallet and ticket generated and fifth attempt also Rs. 550(freecharge id3288349) deducted and ticket generated. I have written mails to both freecharge and redbus and freecharge has confirmed that all the five transactions were successful and for that I have received three tickets (S35-Rs600; S21-Rs.550; S-22 Rs. 550) and one refund of Rs. 600. one additional debit of Rs. 550 is confirmed to be successful by freecharge but redbus is saying no money got deducted. still I am attaching snapshots of redbus tickets and freecharge wallet debit statement. I request if all three transactions of Rs. 550 (freecharge id3287551; 3288349; 3287278) was successful than redbus and freecharge please tell which sleeper or seat was allotted to me and please enclose the ticket generated. all transactions and tickets generated are enclosed for your ready reference. please intervene otherwise these type of portals will keep looting mine type of people.