[Resolved]  Redbus — Uploaded bus details wrongly.

Address:	500018
Website:	gmail:[email protected], www.redBus.in

I have booked ticket from red-bus sight on 21/10/2016 for journey from Hyderabad to Pamuru(prakasam district).But in red-bus sight uploaded bus details were Kottes Travels AC gold bus from Hyderabad to pamuru(prakasam district).As per above details i have booked the ticket from Hyderabad to pamuru on 21/10/2016.when i was get in bus at boarding point in erragadda in kottes bus, the bus driver was said that the bus going to destination was machilpatnam (Krishna District).Then i made a calls to red-bus about this issue to red-bus, they told that we should give refund the money about this journey and chosen yourself to alternate option to go your destination.
As per their call i was get down from the bus at dilsukh nagar(Hyderabad) and i went to my destination from another bus. After two days i have called so many times to red-bus about my money, they easily sent mail to me to reject my refund money. This was mistake was done by red-bus to uploaded wrong destination details in their site. I have sent 4 mails to red-bus support team but they did not respond me.
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Please ticket details:
[protected][protected]
redBus Ticket - TJBJ69229958
redBus Fri, Oct 21, 2016 at 5:41 PM
To: [protected]@gmail.com
redbusLogo eTICKET
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[protected]@redbus.in
Hyderabad - Pamuru Friday, October 21, 2016
Ticket no: TJBJ69229958
PNR no: TS-RB35340213IWN/11819/KT - 002
Kottes Travels
A/C Gold Class (2+2)
21:55
Reporting time
22:10
Departure time
1
Number of Passengers
Boarding point details
Erragadda
Location
Opp Gokul Theater
Landmark
Erragadda
Mr Basha Shaik
Seat No.3C
NOTE : This operator does not accept mTicket, you need to carry a print out
Total Fare :Rs. 550
(Rs. 0 inclusive of service tax and service charge, if any)
Discounted Fare : Rs. 495
Terms and Conditions
redBus* is ONLY a bus ticket agent. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators. redBus's advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.

redBus responsibilities include:
(1) Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators
(2) Providing refund and support in the event of cancellation
(3) Providing customer support and information in case of any delays / inconvenience
redBus responsibilities do not include:
(1) The bus operator's bus not departing / reaching on time.
(2) The bus operator's employees being rude.
(3) The bus operator's bus seats etc not being up to the customer's expectation.
(4) The bus operator canceling the trip due to unavoidable reasons.
(5) The baggage of the customer getting lost / stolen / damaged.
(6) The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
(7) The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus).
(8) The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
The departure time mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.

Passengers are required to furnish the following at the time of boarding the bus:
(1) A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
(2) A valid identity proof
Failing to do so, they may not be allowed to board the bus.

Change of bus: In case the bus operator changes the type of bus due to some reason, redBus will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.

Amenities for this bus as shown on redBus have been configured and provided by the bus provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that redBus provides this information in good faith to help passengers to make an informed decision. The liability of the amenity not being made available lies with the operator and not with redBus.

In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to [protected]@redbus.in * The home delivery charges (if any), will not be refunded in the event of ticket cancellation

In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.redBus.in

Grievances and claims related to the bus journey should be reported to redBus support team within 10 days of your travel date.

Partial Cancellation is NOT allowed for this ticket.

Cancellation time Cancellation charges
After 06:00 PM on 21st Oct Rs. 550
Between 09:00 PM on 20th Oct-06:00 PM on 21st Oct Rs. 550
Between 09:00 PM on 18th Oct-09:00 PM on 20th Oct Rs. 550
Between 09:00 PM on 14th Oct-09:00 PM on 18th Oct Rs. 550
Till 09:00 PM on 14th Oct Rs. 550
Whom should i call?
For boarding point related
[protected]
For time related
[protected]
For cancellation and refunds related
Click on this link for hassle free online cancellation
For all queries
Call 39412345 or email us to [protected]@redbus.in