[Resolved] Redbus — wrong boarding point shown which resulted me to miss the bus by giving misleading location in the app.

[Resolved] Redbus — wrong boarding point shown which resulted me to miss the bus by giving misleading location in the app.

S Suraj Kalangi from Guntur, Andhra Pradesh

I have booked a ticket from Chennai to Guntur in nani’s sai Krishna travels. As I am new to chennai I was not knowing the place where to board. So I have opened the red bus app and clicked on get boarding directions to go to my boarding point. After clicking using google maps I have got directions for my boarding stop. I have went there and I was waiting for my bus. I got a call from the driver that he is waiting at hotel royal plaza, omni bus stand & I said I am waiting at Arumbakkam police booth (location showed in red bus) & the driver said that is not the boarding point & the bus has been started already so come soon to next stop. I got mad and was thinking what the hell the redbus has showed me wrong location & there was no gps location for the bus to track it. I was really worried that I will be missing the bus. Along with all these confusions there is language problem & I am unable to understand both bus drivers & cab drivers language which made it difficult to chase the bus & catch it. Finally after lot of struggles I have into the bus but this left me a bitter experience with redbus. I have heard a lot about redbus but never expected this situation to me. I have got so much tensed & wasted a lot of money for my cabs unnecessarily because of this. What if I am not lucky enough to catch my bus & if I miss it. This thought itself is disturbing alot. The red coulour pin point shown in the photos is the boarding point displayed in the app. Black person icon is my current location. I have reached the boarding location displayed in the app & then found that is not the correct boarding point. The transport office person called me and said that I have missed the bus & told the next boarding point location to catch the bus. The next boarding point was almost 4-5km away and luckily I have managed to reach it. Ticket ID:- TM[protected] PNR No. SAI647223-SKT-1188 A Date :- Apr13 at 10:50PM The redbus support mail ID is also not working so that’s why I am filing a complaint in this forum. Please take the necessary action on this Redbus service so that such insidents do not repeat again. +3 photos Was this information helpful? No (0) Yes (2)
Feb 16, 2019 Complaint marked as Resolved They gave me 200rs worth of redbus credits as a compensation for the incident. Red Bus customer support has been notified about the posted complaint. Verified Support Apr 19, 2018 Red Bus Customer Care's response Dear Suraj, Greetings from redBus.in! Ticket ID : TM[protected] We sincerely apologize for the hassle you had to go through. We would like to inform you that the issue details has been passed along to our relevant stakeholders to validate and take strict necessary measures and also to ensure such mishaps are avoided. We thank you for sharing us the details. We request your co-operation in this regard. Regards, Team redBus. Apr 21, 2018 Updated by Suraj Kalangi It’s good that I got a quick response from the redbus customer care. But I don’t want your apologies. I need a compensation for the loss I got by paying for cabs unnecessarily because of your mistake. Why should I suffer the loss & tension for your fault. Anyways you can’t do anything for the tension I had but you can compensate for my loss, & make sure such incidents do not repeat again. Apr 25, 2018 Updated by Suraj Kalangi I didn’t get any response yet from the redbus customer care for my reply. Is the validation of my complaint over or not. Please initiate the necessary compensation which I am demanding for my loss. Or else should I submit another complaint.
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