Refrigerator — Fraud committed by servicemen.

Address:	110052
Website:	samsung

Dear Sir
This is to inform you, I Mamta Jain, purchased a Refrigerater of Model no. RSHIDBPEI/XTL from 'SARGAM ELECTRONICS', Pitumpura, Delhi, 8years ago.
This year fridge stopped cooling, so we called Samsung service man to assist us.
Due to no solution generated to problem service man was called 3times.
Your service man lack experience and information about the technicality of the product, they have damaged the fridge and the fridge have stopped working.
Service man suggested to change the compressor of the fridge, we duly accepted and payed Rs 20, 000 in exchange of 1year warranty, but soon after fridge again stopped cooling, again service man was called he again, first he told us compresser is over heated so he switched off the fridge for 5days, and on next visit he came out with another excuse that there is no gas in fridge,
this shows that he lacked proper information about the product, however still we again gave him sum of rs 500 for refilling gas, and due to his negligence the pipe bursted.Now our fridge is close from last 1week, and the service man is telling us that we should pay him personally Rs 10000 without telling Samsung company in oder to get fridge repair.

This will not be tolerated, this matter will be taken to Consumer Court, If you will not compensate, we will stop buying your other products as well.