[Resolved]  LG Electronics / Side by Side Refrigerator — Fridge not working for more than 75 days

Address:

Mumbai City, Maharashtra

When you buy a LG product it is bought due to its reputation and with a firm belief that the product will work without any worry for at least ten years. Believing in this I bought a LG Side by side refrigerator in May 2009 from Home Retail Solutions, Mulund West, Mumbai

Here this product has developed problems since its inception - Initially a valve was replaced, next it was some ice chamber problem, next it was gas recharging, next the compressor was considered faulty and replaced and now the pipe is supposed to be leaking - All these from LG during the last less than 2.5 years - Can you imagine this from LG that too for a high end product.

My complaint with LG Customer Care is pending since 23 October and since then I/We have no solutions
Initially LG and their Franchisee - Neutron Services mentioned of remitting a depreciated amount of 55%. Yesterday they have revised their remittance amount to 80%.

Here I am not interested in the amount. My interest lies in getting a replacement from LG with trouble free service for at least 10 years or refund the entire amount paid at the time of invoicing with commercial interest plus the compensation for the suffering (without a fridge for the last 75 days).

Only thereupon I/We may have some confidence in LG Products or its Services thereof.

Best Regards
Divakar Hegde
C-3, 701 Lok Everest Complex,
JSD Road, Mulund West, Mumbai 400 080
Mob. No. [protected]