[Resolved]  Reliance — Bad customer service

Address:	Chennai, Tamil Nadu, 600075
Website:	Reliance postpaid connection

Hi my name is mohammed shanawaz u. I have recently changed my network operator from airtel to reliance. I got an sms from reliance on 03/05/16 stating that your service will be resumed successfully after televerification between 10:26 pm to 12:26 am. I called the televerification team and it got successful. I have changed the new reliance sim and started using it, the very next day my outgoing calls got barred. When i called the customer care for 4 to 5 times there is no proper response from the customer care executive. Finally they told me that my address verification was not successful so they blocked my outgoing calls it was very annoying. Now they have asked me to go to reliance show room and submit the address proof. I am not in a situation to go and submitted the proof. I just want to know the reason why they have changed the port from airtel to reliance if the verification is not successful, after changing to reliance network they create problems like this it was very disgusting. I have clearly told them i cannot go to showroom and submitted my proof. If they want my address proof send executive to come home and collect my address proof. Let the executive who came and collected my document at the time of request to change to port come and collect the proof. I have been using this number for past 5 to 6 years now they informed me that if i do not submit the address proof the card will get disconnected. I do not want to change my number at the same time i cannot go and submitted my address proof in showroom if they want send an executive to come and collect the proof. If my card gets block i will go to consumer court for my right.