Reliance Broadband — Reliance Broadband Not working | |||
Hi, My internet is not working from 7-7-2014.I have complained lots of time in reliance customer care, but there is no proper response from there.The main problem here is there is one bungalow near your reliance DP.The man who lives in that is removing all cables.He wants to change his DP location to another place.(around half meter change in location). I would like you to pay serious attention as there are many users associated with this problem.My connection has been temporary fixed, but I am not getting proper used.Mistakenly you have activated 1 MBPS plan.My current plan is 4 mbps. I have talk with responsible guy for this problem whose name is sandip. His response is also not proper.I would like you to resume my speed to 4mbps and solve to solve this DP related problem. Below is my connection and contact details. User Id :[protected] Name : Krutik Jayswal Contact No.: [protected] Alternate [protected] I hope you will let your customer aware of the situation.I can solve this problem by having conversation with proper man from your side and with the man who lives in bungalow.I hope you will take proper decision.I am using reliance with 6 years. Regards, Krutik Jayswal Was this information helpful? | |||
 6 Comments | |||
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My name is Daljeet Singh. My Reliance Broadband Subscriber ID is[protected]. The service provided by the Customer care team is worst. my internet was not working from June 4 to June 6. After that it again stop working on Sunday, June 15 and the downtime continues till Wednesday, June 18. And then it again stop working on Friday, July 4 and was down for more than two weeks. I've also launched a complaint in this regard on Sunday, July 6th at 7:36 PM (Complaint ID:[protected], which was never resolved. And a new Complaint ID[protected] has been assigned for the same issue on July 8, 2014 at 10:38:50 AM. Customer care executive assured me that my issue would be resolve within 24 hours. But, no one come to me.
Then, I have words with the Local Engineer of Reliance. He told me that in my area (Shivakhand, Delhi 110095), they placed the main hub at House No. 193 Shivakhand, Vishwakarma Nagar. And that resident have a dispute with the company, as they might be not getting rent for that or whatever the reason is. And, for this reason they just switched off the hub, as a result, the internet didn't work.
Relance personnel don't know the meaning of CUSTOMER CARE. Local technical team members are so arrogant, they are shouting on the customers like anything.
I always pay the bill on time. But not getting a promising service. I have already requested for the Termination of the connection.
Due to the lack of internet, I had to refuse a project worth Rs. 15000-20, 000. I want to to file a consumer court case for the compensation of my project against Reliance Broadband. Also, I need a cent percent waiver on my total outstanding bill which I didn't pay because of the worst service.
I have provided all the complaint number below:
Complaints for Internet disconnection:[protected],[protected],[protected]
Waiver Request:[protected],[protected]
Termination Request Number:[protected]
Then, I have words with the Local Engineer of Reliance. He told me that in my area (Shivakhand, Delhi 110095), they placed the main hub at House No. 193 Shivakhand, Vishwakarma Nagar. And that resident have a dispute with the company, as they might be not getting rent for that or whatever the reason is. And, for this reason they just switched off the hub, as a result, the internet didn't work.
Relance personnel don't know the meaning of CUSTOMER CARE. Local technical team members are so arrogant, they are shouting on the customers like anything.
I always pay the bill on time. But not getting a promising service. I have already requested for the Termination of the connection.
Due to the lack of internet, I had to refuse a project worth Rs. 15000-20, 000. I want to to file a consumer court case for the compensation of my project against Reliance Broadband. Also, I need a cent percent waiver on my total outstanding bill which I didn't pay because of the worst service.
I have provided all the complaint number below:
Complaints for Internet disconnection:[protected],[protected],[protected]
Waiver Request:[protected],[protected]
Termination Request Number:[protected]
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
I got a new Reliance wired broadband connection around 15th May 2014. I really wanted to go Airtel but had chosen Reliance only because Airtel wouldn't provide me speed more than 2MBPS in my area and Reliance could give me 4. But, I beat myself over every single freaking day for that decision. My internet hasn't been working since June 5. That is 3 weeks since I got my connection. Oh wait, they fixed it in July first week and it worked for 5 days. At only 1 MBPS. So, pretty much effectively from June 5, my internet hasn't been working and I did pay the damn bill too. I have called the customer care like a million times I can recognise every person's voice. The least I asked for is an explanation why I am paying without any connection whatsoever. The best response I got was "I understand your problem Sir, and very sorry.. It will be fixed in 2 days". And it has been 2 months. My connection and complaint details are below..
Reliance ID:[protected]
Complaint Nos:[protected],[protected].
If this is gonna last forever, let me at least disconnect before the minimum time, because genuinely the money would be better spent on charity of any kind.
Reliance ID:[protected]
Complaint Nos:[protected],[protected].
If this is gonna last forever, let me at least disconnect before the minimum time, because genuinely the money would be better spent on charity of any kind.
This is Siddharth and I've been the most unfortunate and annoyed Reliance customer for the last 3-4 months and this has literally been the worst consumer experience for me.. My broadband connection with Sub ID:[protected] hasn't been working for about two months now and I have no idea for what reason I've been charged full amt.. The same happened last month and I was told issue would be fixed in a couple days and hence I paid full amt last time even though I barely had the connection working for a week. And now this has gotten out of hand.. I have no intention of paying this bill when I haven't used 1 byte worth of internet for 2 months. I hav applied for another internet connection after getting tired of waiting. You can disconnect the connection as and when you guys please.
My previous Complaint IDs:[protected],[protected],[protected].
Check the date n history on these complaints to know how dragging this issue has been for me.
My previous Complaint IDs:[protected],[protected],[protected].
Check the date n history on these complaints to know how dragging this issue has been for me.
t been working since 24th oct. I have registered a complaint (complaint no.[protected] and they said the technical team will contact me within 24 hrs. Its been more than a day and no one has contacted me yet regarding this. My advance bill's due date is 27oct. Should i pay this bill? I dont want to pay this if not going to be able to use my connection. Please solve my problem fast. Please dont make me complain again.
my subscriber id[protected]
my subscriber id[protected]
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications