Reliance Communication Limited — Complaint against rcom commercial policy

Address:	Ludhiana, Punjab, 141001
Website:	www.rcom.co.in

Respected Sir/madam,
Seeking clarification from Reliance Communication limited on following rules for GSM Postpaid customers (mob-[protected]).
The website of reliance under Plans and Packs tab of Prepaid Customers says that:
“• **In case of commercial use company reserves the right to withdraw the unlimited benefit of the product from the concerned customer, if his usage behavior matches any of the following criteria mentioned below :
• 20 hrs of STD calls in a week.
• calls made to more than 75 unique numbers in a week.
”
And
• *** In case of commercial use company reserves the right to withdraw the unlimited benefit of the product from the concerned customer, if his usage behavior matches any of the following criteria mentioned below :
• 80 hrs of STD calls in a Month.
• calls made to more than 200 unique numbers in a Month.

I want clarification about which day of week is considered as start of week for Reliance.
The restriction for 75 unique numbers a week and 200 unique numbers is irrational as, if there is a marriage/party at my home, should I call and invite 75 relatives only. Is this practical, I question the rationality of this restriction.
I also want to know, if there is any such guideline provided by TRAI in this matter.
As per my understanding, the mentioned restrictions are applicable for Prepaid customers only because they are mentioned in Prepaid section only, and is not applicable to post paid customers. For your reference the pdf of prepaid and postpaid plans and vouchers are attached herewith.
I communicated the same to Reliance Customer Care, but, they are using iron hand and forcing me to change the plan or follow the capping condition.
Regards,
Shiv Mohan Shukla
Ludhiana Punjab
Mob-[protected]