Reliance Communications — Asked for Bill Payment and got Court Notice even though my service was not working and Reliance did not care to disconnect

Address:

Chennai, Tamil Nadu

I have been a privileged customer of Reliance from March 2009 to Nov 2014 and paying my bills on time regulary. Due to my official needs I had to change using from Reliance Netconnect Datacard to BSNL broadband. So I stopped using Reliance on 24th Nov 2014 and next billing cycle started on 25th Nov 2014. And I paid for biling cycle Oct 25 2014 - Nov 24 2014 on Dec 1st week. I called Reliance customer care on Dec 7th 2014 and raised for Disconnection. But somehow they convinced me that you can keep your service on hold for 3 months without bill being generated. And they told me that you can call us back around February 2015 if you really need to disconnect. I called them back on Jan 3rd 2015 and raised for disconnection again. And this time they took my request and Within next day I got a call from Reliance office and one lady named Sathya spoke to me. And after long argument she was so unwilling to disconnect the service and kept saying like "sir, we cannot disconnect your service since its in postpaid and we need to convert it to prepaid and then only we can disconnect it. And she asked to call back on Feb 1st week to her mobile number. Then within few days I got bill generated and I called to her number and told her that I am calling after 1 month. Now she started telling me that bill got generated and you need to clear outstanding bills. I told her that I never used internet from 25th nov and that bill got generated automatically. Then staarted telling you need to first clear the bills and then go to reliance showroom only for disconnection. I really got pissed off. I again raised request a week later and got repeated calls from Reliance for bill payment. I had to tell the story of Reliance not disconnecting my service request each time and convinced me somehow and I had to suffer ultimately. Then some kind person finally disconnected my service request. Today I got Court Notice from the very Kind Reliance (R.Venkatesan Advocate) "Its mentioned in that letter "In spite of our repeated reminders by letters and personal visit of our collection executives to collect the pending bill amount, we find the same is still unpaid" If they had to call so many times, think about this. I called some 5-6 times to their customer care and each time I had to wait for more than 15 mins and each call costed me around Rs. 30. And what more worse, I am not being disconnected and getting convinced by their crap. And why should I pay for bill generated from 25th Nov-24th Dec Cycle when I have not used even a fraction of their data? I exactly stopped using their service on 24th Nov and this can checked in their records. And one thing I want to highlight here is, one customer care person was telling we will gift you free 1 month of internet during your hold period. Like they were telling we wont charge you even if you user our services. If they can gift me free usage and care only when I stay with Reliance, why do they behave so arrogant now when I got disconnected? Was I cheating them any day when I was with them for 5+ years? And still they were unfair and bill generated even when I did not use it. FYR my 2 service requests that I have are service Request[protected] raised on 3rd Jan 2015 and request number[protected] raised on 11th Feb 2015. My Datacard No - [protected]