[Resolved]  Reliance Communications — complaining careless attitude & approach towards customer complaint.

Address:

Indore, Madhya Pradesh

Dear Sir/Madam, This is Ashish Singhal and I’m writing this mail for complaining careless attitude & approach towards customer complaint. My wife having reliance postpaid since 1.3 yrs. Last to last month I went to reliance store(Address: Reliance World Sayaji Plaza, Side Walking Rd, Sajayi Hotel, Scheme No.54, Vijay Nagar, Indore, Madhya Pradesh 452010) and request them to convert my wife’s mobile no. from postpaid to prepaid. They proposed me that in next 6 month I’ll get Rs. 100/- discount. But I am getting same amount bill. When I contacted to customer care then they told me that I am getting Rs. 100/- extra talk time. I was get surprised after knowing that. As your representative said I’ll get Rs. 100/- off in bill but actually I am getting Rs. 100/- extra talk time, this Rs. 100/- extra talk time is completely waste for me. Even I’m completely unsatisfied with such type of fraud from reliance. Adding to above, below is worst experience with reliance world office: On last Friday I called your customer regarding mobile no plan change(Postpaid to Prepaid), he suggested me to go to Reliance world office (@ Bcm Heights, Plot No A 5, Pu 4, Commercial 2, Scheme No 54, Vijay Nagar, Near Bombay Hospital, Indore – 452010). I went there at 10.30 AM on Saturday. But my experience is more than worst there. Customer attending girl came to office at 11.30 AM. I was waiting there for 1 hr to get connect to anyone to solve my problem. After waiting 1 hr. I got response that I have some other office for changing plan. At that time I was I thing why my wife took reliance postpaid plan. Even I am using reliance sim since last 7-8 years, but now me & my wife planned to move to some other network provider. Also we have reliance broadband connection at home.. I will keep only broadband for next couple of months, but in near future definitely switch to Airtel or some other provided. Reliance communication specially need to look into such cases where your long associated customers are moving to some other provide. I’m really annoyed with such type of behavior. Try to solve customers’ problem instead of creating new challenges for them. Please consider this is as my official complaint. Please take appropriate action against it. Thanks Ashish Singhal Mob: +91 [protected] Indore, MP 452001