Reliance Communications — Getting legal notices for payment of bills generated after cancellation

Address:	411018
Website:	www.rcom.co.in/Rcom/personal/internet/wireless_internet.html

I had a Reliance Wimax Broadband internet connection in 2009. I got it cancelled on 10th Feb (Reference No:[protected]. I paid all the dues up to and including the month of February and moved to a different apartment. However, I kept receiving bills in March, April and May. Every time I received the bill I wrote to the customer service and every time I was given a reference number but nothing else was done. Here are the reference IDs for the automated mails that I received: 'ADAG=[protected]' Due - Date on 16th Mar'09 'ADAG=[protected]' Monthly Bill Invoice Number :[protected] Ph :[protected] 'ADAG=[protected]' Re: Reference to your mail In each case the message read the following: Thank you for writing in to Reliance broadband email unit. Your mail has reached us and we would respond to it very soon. This is a computerized acknowledgement; please do not reply to this mail. Yours sincerely, Broadband Customer Care Reliance Communications Email support: [protected]@relianceada.com Working hours: 9 AM to 9 PM The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. Instead of terminating my connection, I was sent bills by Datta.[protected]@relianceada.com. The mail read: Dear Reliance WiMax Customer, Your Due-Date to pay this month's invoice is 16th Mar'09 Invoices are delivered to your billing address. If not received kindly reply with your proper billing address. Request you to please clear the outstanding before or on Due-Date to enjoy the uninterrupted services. If already paid please provide the details so that we can do update the payment made by you. For any queries regarding billing / services please Contact on following Nos. from Monday to Saturday between 10.30 am to 6.00 pm ALSO REPLY TO THIS MAIL OR TO talisma.[protected]@relianceada.com. IF YOU HAVE ANY DISPUTES IN YOUR INVOICE. YOU CAN PAY ONLINE ALSO ----- http://rbill.rcom.co.in/webapp/broadband/jsp/registration/indexNew.jsp. [protected] WiMax Customer Care No. [protected] Pune Town Office. [protected] Pune Town Office. I wrote back to Datta.[protected]@relianceada.com as follows: Dear Mr. Dharmadhikari, I requested for a termination of this service on 10th Feb. My request was processed late and I am being charged the amount for the whole month. I do not expect an organization like Reliance to deceive its customers in this way. Kindly look into this matter and revert back. For your information, my user ID is[protected]. Regards, XXXXXXXXXXX He did not respond to this mail. When I again got bills in April and May, I sent the following mail to all the contacts that I could find online: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); rworld.[protected]@relianceada.com (rworld.[protected]@relianceada.com); [protected]@relianceservice.co.in ([protected]@relianceservice.co.in); talisma.[protected]@relianceada.com (talisma.[protected]@relianceada.com); Datta.[protected]@relianceada.com (Datta.[protected]@relianceada.com) My connection has already been terminated. I had requested for a termination on 10th Feb (Ref No.:[protected]. Since then I have received 3 bills for no reason what-so-ever. Check your database and revert back. I do not want any more unnecessary bills sent to my e-mail id. Regards, XXXXXXXXXXX For this, I got another reference number 'ADAG=[protected]'. I received another bill in June and then it all stopped. I though they had resolved the issue. NOW AFTER 7 YEARS, I START GETTING LEGAL NOTICES ON MY MAIL-ID FROM A SUSPICIOUS LOOKING EMAIL ID "rele.reliable.[protected]@gmail.com". THE NOTICE IS AS FOLLOWS: After Repeated follow-up and even Lok-Adalat Notice, you have not turned up to close your case of Reliance Communication Ban No. [protected] Outstanding amount Rs. 1660, hence we are providing one more chance to close the same. You are hereby requested to visit our office at the following address: Reliance Communications KUBERA PARK A1 / B18, KONDHWA PUNE 411040 MAHARASHTARA You can also pay your Reliance outstanding through NEFT, and the details are as follows: All Cheque/DD payments to be made in the name of “Reliance Communications Ltd A/C RIS" Our Bank details are below: Name of Organization: -Reliance Communications Ltd IFSC code: - SCBL0036001 Bank Account No: - [protected] Name of Bank: - Standard Chartered Bank Name of Bank Account Holder: -Reliance Communications Ltd PAN CARD No:- AACCR7832C Service Tax no: - AACCR7832CST001 Please provide the UTR code and Transaction ID after making payment. NOTE: - IF ALREADY SETTLED OR PAID, PLEASE PROVIDE SETTLEMENT LETTER OR PROOF OF PAYMENT. Contact : - W R SHAIKH[protected] Timing:- 10:00 Am To 1:00 Pm & 3:00 Pm To 5:00 Pm AND A FEW WEEKS LATER, I GOT THE FOLLOWING MAIL: Adv. A. U. SAKKARGE BA, LLB, MLL & LW Bldg No B-18, Office No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune - 411040 [protected][protected][protected][protected][protected][protected]- Ref No: Reliance/Jan-2016/4247] To, XXXXXXXXXXXXXXXXXXXXX Re: Invitation to Conciliation as per provisions of Section 62 of the Arbitration and Conciliation Act, 1996. BAN # [protected] Sir / Madam, Under Instruction from and on behalf of our client Reliance Communications 1. You had availed Broadband /PRI /Leased line service from my client under BAN No:-[protected] 2. That you failed to adhere the terms and condition of the CAF agreement by not making the payment of the outstanding amount in time and the same was not paid despite repeated, request, reminder and personal visit made by my client. 3. That was on date an amount of Rs. 1660 /- is due and payable by you in the aforesaid BAN No to my client. However my client in the interest of good customer relationship intends to explore the possibility of a settlement, through process of conciliation and accordingly intends to refer the dispute to Mr. W.R.SHAIKH who would act as a conciliator for an amicable settlement. 4. In case you are interested in settling the matter, amicably, and out of court, by the process of conciliation, as aforementioned, you are called upon to attend the conciliation camp, being organized at RELIANCE COMMUNICATIONS RELIANCE COMMUNICATIONS, Bldg No B-18, Office No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune – 411040 On 28/01/2016 between 11 A.M. to 5 P.M.. In case, however, you fail/avoid to come forward for conciliation, on the said date, the present invitation shall be deemed to have lapsed/rejected and in such event, our client shall be constrained to initiate appropriate legal proceedings against you to their logical end for the recovery of its dues at your risk, cost and consequence. The present communication may also be treated as a final opportunity from my client, towards the amicable settlement. 5. This is to put to your notice that in event of your rejecting the present invitation I have instructions from my client to initiate further appropriate legal proceeding for the recovery of the amount due from you. 6. This notice is issued to you without prejudice to the right and claims available to my client under the Terms & Conditions of CAF Agreement. Please contact On No:[protected] W.R.SHAIKH (rele.reliable.[protected]@gmail.com) for further information. Please note: - If already settled or paid, you are requested to please provide settlement letter or proof of payment. INSTEAD OF APOLOGIZING FOR THEIR PATHETIC CUSTOMER SERVICE AND FOR SENDING ME BILLS AFTER I REQUESTED FOR CANCELLATION OF THE INTERNET CONNECTION, RELIANCE COMMUNICATIONS CHOSE TO SEND GOONS TO EXTORT MONEY FROM ITS CUSTOMERS. ALL THIS AFTER SEVEN YEARS AND I AM NOT EVEN IN INDIA ANYMORE. ADDITIONALLY, THEY HAVE THE AUDACITY TO SAY: "If already settled or paid, you are requested to please provide settlement letter or proof of payment.". HOW DO YOU EXPECT ME TO SAVE THE RECEIPT OF THE PAYMENT WHICH I MADE BY CHEQUE SEVEN YEARS AGO. I PAID ALL THE BILLS UP TO AND INCLUDING THE MONTH IN WHICH I ASKED FOR TERMINATION. I HAVE SEEN LOTS OF SIMILAR COMPLAINTS ONLINE AGAINST RELIANCE. RELIANCE HAS TO COME UP WITH A DIFFERENT STRATEGY FOR EXTORTING MONEY BECAUSE I AM NOT FALLING FOR THIS. IF ANY RELIANCE EMPLOYEES ARE READING THIS, PLEASE REALIZE THAT YOU WORK FOR AN UNETHICAL COMPANY WHICH LIKES TO EXTORT MONEY BY UNFAIR PRACTICES.