[Resolved]  Reliance Communications — Internal misscommunication of customer officers regarding bill.

Address:

Jammu, Jammu and Kashmir

Dear Sir/Madam, this is again embarrassing for me to write this that after several complaints from me for getting the e-bill for my postpaid no [protected] (jammu), i.e. on 5th, 12th & 14th august-15 on customer care by mail, on j&k appellate by mail & online complaint on this site respectively i had received a call from RONAK from[protected] on 16th august-15 & she assured me for the e-bill & also she told me not to pay late payment charges as they didn't send the e-bill before due date which was 7th of august-15. After that I received my e-bill on 17th august & I immediately paid the charges of Rs.372 for the month of july-15 through net banking. Now I received my new e-bill for the month august-15 on 23rd august which includes the late payment charges for my last bill which I am not liable to pay. On asking on198(customer care) the replied that there will be no changes on this bill & you have to pay the late payment charges. I ask her to file the complaint against this for which they send me the complaint request no[protected]. This is simply an example of miscommunications of action taken on customer complaints by such a big organisation. I really frustrated by subscribing the postpaid no from last two months which I never by using AIRTEL postpaid no from last 6 years. So I request you to send me the me e-bill by doing correction before the last date of payment, till I am not going to pay the bill. Regards Prasad Kadwe [protected](jammu)J&K