[Resolved] Reliance Communications Limited — Erroneous postpaid bill for the month - apr 2014 | |||
Hi Reliance, My Post Paid Mobile No#[protected] and bill plan is Rs-599/-. Today I received the bill and to my surprise I was charged for that 399 PACK for amount of about Rs-400/- and billed amount is Rs-1108/-. Who is responsible for this erroneous bill? Today I called customer care for the same. The guy-Ashwini don’t know English properly and said that the bill can’t be corrected.When I asked to log a ticket she told it is not possible. Background Behind this problem- I used to receive SMS “Enjoy unlimited STD calls to reliance @399/Month only”. I sent for activation through SMS on 4th Apr 2014. Received a message saying It was activated on 6th Apr. After I got to know that 399 PACK is nothing but a subset of 599 Plan. Hence I requested to deactivate on 10th Apr. I received a SMS saying it will be resolved in 2 days-SR NO#[protected]. After few hours I received a message saying yours request for SR NO#[protected] is processed. I cross check the same as ZR Communication, Reliance Outlet, Marathalli, Bangalore.Contact Person was GOPI. He confirmed that it was taken acre. Request you to check all the recorded voice for the same. Such a bad customer service and error bill, can’t be expected from a branded organization like Reliance. Request you to correct the bill by debiting the 399 PACK amount.After that only bill payment will be made by me. If my problem is not solved by customer care then Nodal officer then I will approach the Consumer Court with all the proof. I will not entertain this kind of malpractice by Reliance. NOTE: 1-I requested for activating the 399 PACK then my 599 plan should have deactivated on immediate effect. 399 PACK is subset of 599 plan. Even with 599 Plan I can make unlimited STD calls to reliance. What is use of activating 2 plans? More over check what service I used for this during the period it was in active state i.e 6th Apr to 10th Apr. 2-I requested to deactivate on 10th Apr 2014. Why it was not taken care although I received the message saying that yours request is processed? I should be charged only for 6th Apr to 10th Apr 2014. Regards, Susanta Panigrahi #[protected] #[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
When they will contact me?
I tried to contact the Nodal Officer.But now way it possible to contact.
Till my bill get corrected payment will not be made by me.
For what reason and service you are charging for the additional amount.
Give good service in respect of quality and be transparent.
This kind of practice creates bad impression among users which hampers yours business goal.
Please give an earliest solution by rectifying my bill.
I tried to contact the Nodal Officer.But now way it possible to contact.
Till my bill get corrected payment will not be made by me.
For what reason and service you are charging for the additional amount.
Give good service in respect of quality and be transparent.
This kind of practice creates bad impression among users which hampers yours business goal.
Please give an earliest solution by rectifying my bill.
Dear Customer,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Dearest Customer Care,
You are unable to contact me.Please find the reason-
Please check my complaint posted in the same site on 15th March 2014-"
Reliance Communication - Bad customer service - not camps to NW during 10 am to 6 pm for Post Paid Reliance mobile".
https://www.consumercomplaints.inreliance-communication-bad-customer-service-not-camps-to-nw-during-10-am-to-6-pm-for-pos...⇄reliance-mobile-c881014
This is the condition of a Post Paid Reliance customer.
Regarding my alternative number-Please check the complaint in details-You can very well reach at me at my AIRTEL Number# [protected]
Regards,
Susanta Panigrahi
#[protected]
#[protected]
You people either does not any intention to call me to get to know the problem or does not have guts to discuss with for wrong bill given to me.
By the way what kind of action you people have taken care so far for correcting my bill.
Nothing as of now.
Not a single call to me as of now.
Not able to reach Nodal Officer/Local customer care people don't understand English.
Such dump service and such a bad and rememberable experience with Reliance communication.
I will start posting my experience across all the Blogs so that other people will take care while taking a new connection with Reliance and will avoid such bad nightmares.
Thank you very much for the extended supported given by the so called Reliance Communication.
I will disconnect my Post Paid Reliance connection very soon if the problem is not get solved.
Regards,
Susanta Panigrahi
Bangalore
# [protected](very well can be contacted)
# [protected](Reliance.Don't call this number as it never camps to NW during 10 to 6 PM)
You are unable to contact me.Please find the reason-
Please check my complaint posted in the same site on 15th March 2014-"
Reliance Communication - Bad customer service - not camps to NW during 10 am to 6 pm for Post Paid Reliance mobile".
https://www.consumercomplaints.inreliance-communication-bad-customer-service-not-camps-to-nw-during-10-am-to-6-pm-for-pos...⇄reliance-mobile-c881014
This is the condition of a Post Paid Reliance customer.
Regarding my alternative number-Please check the complaint in details-You can very well reach at me at my AIRTEL Number# [protected]
Regards,
Susanta Panigrahi
#[protected]
#[protected]
You people either does not any intention to call me to get to know the problem or does not have guts to discuss with for wrong bill given to me.
By the way what kind of action you people have taken care so far for correcting my bill.
Nothing as of now.
Not a single call to me as of now.
Not able to reach Nodal Officer/Local customer care people don't understand English.
Such dump service and such a bad and rememberable experience with Reliance communication.
I will start posting my experience across all the Blogs so that other people will take care while taking a new connection with Reliance and will avoid such bad nightmares.
Thank you very much for the extended supported given by the so called Reliance Communication.
I will disconnect my Post Paid Reliance connection very soon if the problem is not get solved.
Regards,
Susanta Panigrahi
Bangalore
# [protected](very well can be contacted)
# [protected](Reliance.Don't call this number as it never camps to NW during 10 to 6 PM)
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
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Reliance Communications