[Resolved]  Reliance Communications Limited — Misrepresentation and false promises made at the time of sale of Reliance netconnect broadband

Address:

Pune, Maharashtra

To the concern Authorities, Sir I have enclosed below my complaint/concerns file 10 days back with Reliance Communications, for which I haven't got the responds from them inspite of my repetitive reminders.. Further inspite of my several calls with their personals to cancel my net connection. The company has not disconnected my net connections yet and are sending me the monthly bills. Would request you to look into the matter and take appropriate course of action. ___________________________________________________________________ From: "Mayur Sojrani"<[protected]@rediffmail.com> Thu, 19 Jun '14 4:38p To: "rcomappellateauthority.[protected]@relianceada.com"<rcomappellateauthori...⇄ and others View blocked images Sir, I am awaiting your reply on my below complaint. Would request you to look into the matter urgently. From: "Mayur Sojrani"<[protected]@rediffmail.com> Sent: Tue, 17 Jun 2014 14:13:08 To: "rcomappellateauthority.[protected]@relianceada.com"<rcomappellateauthori...⇄ Cc: "datacard.[protected]@relianceada.com"<datacard.[protected]@relianceada.c...⇄ Subject: Re: Cancellation of reliance net connect plus on account of misrepresentation and false promises made by your sales person To the concern person, Sir, I am awaiting your reply on my below complaint. Would request you to look into the matter urgently. From: "Mayur Sojrani"<[protected]@rediffmail.com> Sent: Thu, 12 Jun 2014 13:58:26 To: "rcomappellateauthority.[protected]@relianceada.com"<rcomappellateauthori...⇄ Cc: "datacard.[protected]@relianceada.com"<datacard.[protected]@relianceada.c...⇄ Subject: Cancellation of reliance net connect plus on account of misrepresentation and false promises made by your sales person To the concern authorities, This is in regards to the above captioned subject, I Mayur Sojrani vide customer reference no [protected] from pune recently purchased reliance net connect plus from your sales representative (named Tushar Bangad) came to my residence on dated 19 April 2014 from an authorized dealer named Winning Edge (as issued cheque in their favour on dated 19, April, 2014) endorsed me this data card under 1 day promotional offer (as told by him). In this connection I would like to bring to your notice that the date card sold to me was based on several false promises and wrong information (which came to know me at later stage) provided by your personal (Mr. Tushar Bangad) whereby which I would like to cancelled my connection and request you to refund my data card cost of INR 1, 024 and want you to take strict action against such irresponsible and unprofessional sales personal and persons associated to it. Separately, failure of doing so will force me to file a complain with the consumer forum/court and higher authorities. I have narrated below the detailed incidents happened on dated 19 April 2014 and thereafter for your reference. As highlighted above, it was 19 April 2014, your sale person name Tushar Bangad came to me flat and offered me the reliance net connect plus data card under a 1 day promotional offer and informed me that the data card he is offering is a corporate plan data card which I will not get from the reliance outlets and any other stores. H told me that he has came from the head office and offering this data card to a limited family under 1 day promotional offers. I have put below the offers and product description narrated by him below along with my concerns against the respective serial no. 1) The data card cost of reliance net connect plus as can seen in your website is INR 799. However I was charged Rs 1024 by your sale person. 2) He offered me this data card as a corporate plan data card which carries highest frequency and same cannot be bought from reliance retail stores. It's just a 1 day promotional offer as told by him. However I have an word with your customer care for this and get to know that this is a normal data card and can be get from any outlet. Further the MHz frequency this data card has is just the basic 850 which all data card carry. 3) He informed me that the reliance tower is just 200 meters from my residence, whereby which I will get at least above 2mbps and continuous, non buffer, non disrupted, non lag etc.. Service. However since the day one I am using this data card my net speed has never went above 300 Kbps. On an average I m getting the speed in the range of 80-150 Kbps. Thus I understand that I was fraudulently endorsed this data card. I am taking the screenshots of speed test on regular basis for my further reference and can be shared with you on request. Separately Whatever he is explained me or rather promise me about the product quality offers and speed he explained me on a plain blank page which I can produce on demand as a written record and agreement. 4) I had spoken with your customer care more than 5-8 times regarding the problem I m facing and narrated him the complete incident and my concerns. However nothing has improved in the speed of the net. However they have assure me that I m not need to pay the monthly bill amount since I m not getting the service I was promised. Separately I have requested them to cancelled my connection but still the data card is not cancelled. Separately I would like to bring in your notice that I already have a broadband connection of other service provider for which I am paying INR 1, 000 monthly and getting the speed of 2 mbps. However I was getting some net disruption problem from few days in my existing plan. This fact was bring to notice to your sales person Mr Bangad and he promised me that I will get at least above 2mbps from reliance data card and there will not face any single problem with your data card and has assure me that it would me non buffer, non lagging service. etc.. However on actual usage of this data card it was really disappointing for me to get such worst services from the organization like you. I have tried to call your sales person Tushar Bangad 100 of times to informed him about the failure of promises and offers made by him. But that guy has not taken my a single call. Is this the service you provide to your customer..?? Also I have texted him many times to remind him and request him for a call. However no a singly reply I have received except for 1 msg he send me his senior no Amit kumar. I have also spoken with him regarding my concerns. However all in vain. Its my urged request to you to please look into the matter urgently and cancelled my connection and arrange to refund my data card cost of INR 1024 at the earliest. Awaiting a positive reply .. Thanks and regards, Mayur Sojrani _____________________________________________ Thanking you, Regards, Mayur Sojrani