[Resolved] Reliance Communications — MNP Procees not done properly | |||
HI RIM, [protected] This is my Airtel number, and i sent PORT message on 7/12/2015 and received unique PORT ID: AA766715 and expire date[protected]. same i submitted to Reliance store. on 12/12/2015 i received message from RM MNP saying my new connection will active from 13/12/2015, But with out activation from Reliance my existing Airtel Service disabled from 13/12/2015. still this number not activated. may i know why it got disabled and why Reliance network not activated my MNP reqquest . when i called to local reliance store they said Doner not accepted MNP process. If doner not accept the process how come RM MNP sent confirmation Message with date and time. PFA screen shot from Reliance MNP. Let me know when my RIM SIM will activate with [protected]? Was this information helpful? | |||
Jan 7, 2016 Complaint marked as Resolved Hi Team,
Thank you for your reply. to day i received my SIM from NANDYAL-518501 reliance store. i really appreciate him [email protected] . who helped from day 1. but i request you please take action on backed team who not supported to [email protected]. they took 1 month time to complete MNP Process which is too long time. Reliance Communications customer support has been notified about the posted complaint. Verified Support Dec 25, 2015 Reliance Communications Customer Care's response Dear Janardhana, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Dec 27, 2015 Reliance Communications Customer Care's response Dear Janardhana, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://on.fb.me/1lrvkq7 so that we can successfully contact you to address your concerns. Regards, Reliance Communications | |||
 7 Comments | |||
Comments
Airtel clearly clarified that it is problem with Reliance side
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Hi Reliance team,
You can contact me on [protected]/[protected]. I am waiting for your call. this number is my first and best number. i started this number from 2006 on wards with Reliance network and last year i changed to Airtel. now again i planed to change to Relevance but i don't know why it is happened. please provide A SIM to me with same number.
Regards
Janardhana Reddy
[protected]/[protected]
You can contact me on [protected]/[protected]. I am waiting for your call. this number is my first and best number. i started this number from 2006 on wards with Reliance network and last year i changed to Airtel. now again i planed to change to Relevance but i don't know why it is happened. please provide A SIM to me with same number.
Regards
Janardhana Reddy
[protected]/[protected]
Hello Reliance Team,
When are you tried to reach me, i didn't get any call from reliance. you can call to my numbers [protected]/ [protected] or give me your number i will try to call. Posted same numbers on given Facebook link Please contact and solve this issue as early as possible . its almost 20 days completed with out my SIM.
Regards
Janardhana Reddy
[protected]/[protected]
When are you tried to reach me, i didn't get any call from reliance. you can call to my numbers [protected]/ [protected] or give me your number i will try to call. Posted same numbers on given Facebook link Please contact and solve this issue as early as possible . its almost 20 days completed with out my SIM.
Regards
Janardhana Reddy
[protected]/[protected]
Hello Reliance Team,
I received call from http://on.fb.me/1lrvkq7 ([protected]) and saying that Doner rejected MNP Process on 14.12.2015. again i am asking same question. if doner reject MNP Process on 14.12.2015. how come RM MNP send message on 12/12/2015 saying my new connection will active from 13/12/2015, and existing sim disable on same date. that means without Doner confirmation RM MNP it self confirmed SIM active and deactivation's before 2 days(12.12.2014). am i right?.
when i ask same question to customer care caller he said he will get back again.how long i need to wait for my number.
RIM is not able to activate my SIM then revert back my number and MNP Process to Airtel Network then i can get sim from them.
Regards
Janardhana Reddy
[protected]/[protected]
I received call from http://on.fb.me/1lrvkq7 ([protected]) and saying that Doner rejected MNP Process on 14.12.2015. again i am asking same question. if doner reject MNP Process on 14.12.2015. how come RM MNP send message on 12/12/2015 saying my new connection will active from 13/12/2015, and existing sim disable on same date. that means without Doner confirmation RM MNP it self confirmed SIM active and deactivation's before 2 days(12.12.2014). am i right?.
when i ask same question to customer care caller he said he will get back again.how long i need to wait for my number.
RIM is not able to activate my SIM then revert back my number and MNP Process to Airtel Network then i can get sim from them.
Regards
Janardhana Reddy
[protected]/[protected]
it is more than 20 days completed still no reply from RCOM. is any body working on it?
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