[Resolved] Reliance Communications — Mnp process not done properly no help from reliance | |||
HI Reliance/Trai, [protected] This is my Airtel number, and i sent PORT message on 7/12/2015 and received unique PORT ID: AA766715 and expire date[protected]. same i submitted to Reliance store with documents. On 12/12/2015 i received message from RM MNP saying that my new RIM connection will active from 13/12/2015, But with out activation from Reliance my existing Airtel Service disabled from 13/12/2015. May i know why it got disabled and why Reliance network not activated my MNP request . When i called to local reliance store they said Donner not accepted MNP process. If Donner not accept the process how come RM MNP sent confirmation Message with date and time.if Donner reject MNP Process on 14.12.2015. how come RM MNP send message on 12/12/2015 saying my new connection will active from 13/12/2015, and existing SIM disable on same date. that means without Donner confirmation RM MNP it self confirmed SIM active and deactivation's before 2 days(12.12.2014). am i right?. Since 20 days there was lot of conversion happening between me and RIM but no solution provided by RIM. is this the way RIM working and providing service in India? Airtel clearly clarified that it is problem with Reliance side. PFA screen shots for referral.You can contact me on [protected]/[protected]. I am waiting for your call. Since 20 days all my communication and bank transaction got stopped.Let me know when my Reliance SIM will activate with [protected]? Was this information helpful? | |||
Jan 7, 2016 Complaint marked as Resolved Hi Team,
Thank you for your reply. to day i received my SIM from NANDYAL-518501 reliance store. i really appreciate him [email protected] . who helped from day 1. but i request you please take action on backed team who not supported to [email protected]. they took 1 month time to complete MNP Process which is too long time. Reliance Communications customer support has been notified about the posted complaint. Verified Support Jan 04, 2016 Reliance Communications Customer Care's response Dear Janardhana, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications | |||
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Reliance Communications