[Resolved] Reliance Communications — Netconnect bill generation though not used

CSPandit

from Pune, Maharashtra

Address:

Pune, Maharashtra, 412101

Hello,

I believe since June 2016, Reliance has changed its services to 4G LTE. I had visited one of the reliance center to close my connection. They asked to me call the customer care number. The customer care representative said that all the post paid customers are by default migrated to 4G LTE services. Now, I am not interested to use 4G LTE services. I have already paid the bill for June until my service was active. I have not received the 4G LTE SIM neither I have opted for or registered for 4G LTE services. Still I received bills from July 2016 onwards. Request RCOM to wave the amount since I have not used the services so that I can close my connection.

I had called the customer care, like wise I received calls from customer care service. Request RCOM to hear those conversation. I have always said, date till which I used reliance services prior to 4G migration, I have paid the bills. Post 4G migration, Reliance stopped my old services.

Also I sent mails to datacard.[protected]@relianceada.com, [protected]@relianceada.com regarding the same. I didnot get any response.

Also please find my bill details and payment history screen shot attached. All the bills generated post 4G migration will show data usage as 0, since I have not received the 4G LTE SIM neither I have opted for or registered for 4G LTE services.

Recently I got a mail from "Reliance Care via sendgrid.net" with subject line "Demand Notice cum Intimation Letter" on "Thu, Feb 2, 2017 at 7:17 PM". The mail said, "With reference to the above CAF & MDN, We have been sending various reminders by means of SMS/ Bills and Calls through our authorized agencies for the payment of Rs. 4625/- against services used. However till date we have not received the above mentioned payments.

This is to inform you that we will be constrained to take legal action against you in case we do not receive the above mentioned payment within 7 days from receipt of this email.

Yours truly,
For any Queries please contact On: "adv.[protected]@reliancecollection.co.in" or Call on +91 [protected] for further information."

When I tried replying the mail to "adv.[protected]@reliancecollection.co.in", the mail got bounced saying address not found.

Now I am receiving daily messages and phone calls from Reliance collection persons asking to pay the bill.

Pathetic service. When someone is trying to pay his dues and close the connection still he is facing all this.

A kind request to help me out of this situation.

Thanks & Regards,
Chaitanya Pandit.
Relationship No[protected]
Service Number [protected]

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May 9, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2017

Reliance Communications Customer Care's response Dear Chaitanya,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Feb 06, 2017

Updated by CSPandit As per the communication received on call, I have sent a termination request to [protected]@relianceada.com.

Verified Support

Feb 09, 2017

Reliance Communications Customer Care's response Dear Chaitanya,

We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.

Regards,
Reliance Communications

Feb 25, 2017

Updated by CSPandit I received a mail from [protected]@relianceada.com dated Wed, Feb 15, 2017 at 1:19 PM with subject Reference to your Service Request ID[protected] [T[protected]HS050Z3884947]. The mail said,

Dear Customer,

This is in reference to your Service Request ID[protected] regarding Billing issue of your Netconnect+ Number [protected].

Kindly note that adjustment of Rs.3346.12/- has been posted in your account for the statement period[protected] to[protected] which will reflect in your subsequent bill.

Regards,
Suparna Belel
Customer Care
Reliance Communications Limited

But when I logged in to my online account at http://myservices.relianceada.com/ImplLoadBaseLayOutAction.do, I still see the amount as Rs.4624.28/-.

Also I have already paid the dues till I used the services later on Reliance them self stopped my services. Then why is that amount is waived from[protected] to[protected] and not entire amount is waived.

Mar 03, 2017

Updated by CSPandit I am not asking for a discount. I am asking for full waiver. And waiver only for services which I have not opted or registered. RCOM forcefully asking the customers to opt.

Mar 10, 2017

Updated by CSPandit This is very bad. I got this mail today.

Demand Notice cum Intimation Letter

To,

CHAITANYA PANDIT
AMUT-SHILP BUNGLOW PL NO 255 SEC NO 26 NR GANESH TALAW PRADHIKARAN NIGDI PUNE
CAF[protected],
MDN [protected],
Sir / Madam,

With reference to the above CAF & MDN, We have been sending various reminders by means of SMS/ Bills and Calls through our authorized agencies for the payment of Rs. 1278/- against services used. However till date we have not received the above mentioned payments.

This is to inform you that we will be constrained to take legal action against you in case we do not receive the above mentioned payment within 7 days from receipt of this email.

Yours truly,
For any Queries please contact On: "adv.[protected]@reliancecollection.co.in" or Call on [protected] for further information.

Visit nearest Reliance Store for Payments,

Online payments can be done on rcom.co.in

Cheque/DD payments to be made in the name of "RWSL A/C RIS".[protected].

Apr 08, 2017

Updated by CSPandit INTIMATION CUM DEMAND LETTER

Bldg No B-18, Office No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune - 411048

[protected][protected][protected][protected][protected][protected][protected]

Ref No: Reliance ADV/APRIL17/007495

To,

CHAITANYA PANDIT

AMUT-SHILP BUNGLOW PL NO 255 SEC NO 26 NR GANESH TALAW PRADHIKARAN NIGDI

PUNE PUNE.

CAF[protected],

MDN [protected],

Sir / Madam,

Under Instruction from and on behalf of RCOM having its office at KUBERA PARK, A1/B18, NEAR LULLA NAGAR CHOWK, KONDHWA, PUNE 411 048

1. RCom is in the business of providing Telephone/Data Card service, and you have availed the services, from RCom signing the CAF FORM hereinafter referred to as “the Agreement”. As per the terms and conditions of the Agreement, you had undertaken to make prompt payments as and when due for the services rendered by RCom and availed by you from time to time.

2. RCom further states that as per the running account maintained by RCom total principal amount of Rs.1279/- is outstanding against your, CAF No:[protected], RCom herein has inform time to time requested you to clear the outstanding amount. But on one or the other pretext, you have avoided paying the said outstanding amount to my client.

3. RCom states that, in spite of repeated requests, reminders and demands by RCom you have willfully and/or deliberately failed, neglected and refused, with malafide intention, to make payment of the said outstanding dues, in the manner and within the time stipulated as per the business norms and/or agreement and as such committed gross breach/default in due performance and observance of the terms and conditions of the agreement, further to which RCom is left with no other choice but to initiate appropriate legal proceeding against you.

4. In view of and under the circumstances stated hereinbefore, RCom do hereby call upon you to make payment of the said sum of Rs. 1279/- only together with all further interests that will accrue due thereon till date of payment by you to me within THREE (3) days from the date of receipt hereof, or else be present at our office on 22 April, 2017 at KUBERA PARK, A1/B18, NEAR LULLA NAGAR CHOWK, PUNE 411040 (Contact Person -FRESH F [protected], E-Mail:-( reli.zen.[protected]@gmail.com ) failing which, RCom shall be compelled and constrained to initiate appropriate legal proceedings against you without any further reference to you as may be advised from time to time and you will be liable for all the claims, costs and consequences resulting there from, which please note.

Yours truly,

FRESH F

Please contact On No: FRESH F [protected] (reli.zen.[protected]@gmail.com) for further information.

Cheque/DD payments to be made in the name of "RWSL A/C RIS".[protected].

Please Send Cheque /DD on below Address.

RELIANCE COMMUNICATIONS, Bldg No B-18, Office No-A-1,

Ground Floor, Kubera Park, Kondhwa, Pune – 411040

BY NEFT/IMPS/RTGS

Account Name Reliance Webstore Limited

Account No. [protected] (Current Account)

Bank Name Standard Chartered Bank

IFSC code: SCBL0036084

Branch: MG Road Mumbai

After making the payment, please provide Bank Name, UTR code and Transaction Ref No.

Apr 08, 2017

Updated by CSPandit I am not asking for a discount. I am asking for full waiver. And waiver only for services which I have not opted or registered. RCOM forcefully asking the customers to opt.

Apr 08, 2017

Updated by CSPandit Hi,

Please find attached receipt for final payment made by me today. I have nullified my dues. Please help to terminate my connection.