Reliance Communications — Pathetic service, consumer handling, no work ethics and lethargic response mechanism

Address:

New Delhi, Delhi

Dear team This is disheartening to say that Relaince Communication is showing a very low standards of services and consumer handling. I am a Vodafone post paid customer who is trying to port my number in Reliance for last 2 months. I have made first request on 2nd July since than I am following up with the team at Reliance store in East Patel Nagar but no favourable response was given by the team. There was some mistake in the sim number entered by the representative at East Patel Nagar branch. I again generated a port code and applied again on 2nd August but still i have to follow up again after one week to hear that it is in process and will be completed with in 4 days. Today again i followed up with Miss Kumud at East Patel Nagar store just to hear that my code is invalid. I have not received any information regarding the same from the company. This port code was generated on 1st August and documents were submitted on 2nd August, if documents were processed with in the stipulated time given by the company then there could not be an invalid port code as it is valid for 15 days. Besides this inconvenience I have observed that the store manager use to shout at the customers on demanding something which is genuine in nature. There were fights among the employees and no work use to happen due to this infighting leading to the inconvenience to the customers. I do not expect such loose reporting and follow up mechanism in such a big conglomerate. I am also a regional manager in sales organisation and understands the importance of consumer handling. If such behaviour persist than company will lose in longer run. Still want to be contacted by the company and get the issue resolved. Hoping for some response from the company and action against the lethargic manpower. Regards MOHD JUNAID [protected] [protected]