Reliance Communications — Postpaid mnp sim doesn't have network. still not solved by reliance

Address:	Kolkata, West Bengal, 700071
Website:	www.rcom

Read the mail in details between me and reliance team but the problem still exist. Even reliance ho are not taking serious step against the situation. Still i am unable to use the number [protected] due to reliance


To: [protected]@relianceada.com; rcomappellateauthority. [protected]@relianceada.com; rcomnodalofficer. [protected]@relianceada.com; rcomappellateauthority. [protected]@relianceada.com; [protected]@relianceada.com
From: [protected]@live.com
Subject: re: mnp postpaid sim: network problem & reliance executive is ignoring [t[protected]dys010z1294040]
Date: wed, 20 apr 2016 16:42:55 +0530

Reminder-1

Sent from my windows phone
From: koushik chakraborty
Sent: ‎20-‎04-‎2016 14:57
To: [protected]@relianceada.com; rcomappellateauthority. [protected]@relianceada.com; rcomnodalofficer. [protected]@relianceada.com; rcomappellateauthority. [protected]@relianceada.com; [protected]@relianceada.com
Subject: re: mnp postpaid sim: network problem & reliance executive is ignoring [t[protected]dys010z1294040]

Dear cahndran,

First thing make it clear that i always was in gsm i wasn't in cdma. Secondly how can i call from the number [protected] which doesn't have any network? Don't you think that its a wrong request? To complete the tele verification i need the network first. Till the time i inserted the sim after successful port out from airtel i didn't see network signal in this sim from reliance. Please read trailing mails carefully. I am sending all these mails to get the network active sim.

If you want to talk with me call me at[protected] this number and ask for me. I am there till 7pm.

Thanks
Koushik chakraborty
Kolkata

Sent from my windows phone
From: [protected]@relianceada.com
Sent: ‎20-‎04-‎2016 14:39
To: koushik chakraborty
Subject: re: mnp postpaid sim: network problem & reliance executive is ignoring [t[protected]dys010z1294040]

Dear mr. Chakraborty,

We acknowledge your e-mail dated april 20, 2016 for your reliance number [protected] and regret the inconvenience caused.

We tried to contact on your number [protected] but unable to reach you.

Kindly note that as per the details checked in your records your number has been migrated to gsm. Hence, we request you to dial 59059 for televerification to activate the services.

After completion of successful verification your number will be activated.

If the tele-verification is negative then you would be informed & the number would be terminated after 48 hrs of tvp getting marked as negative. You can call tvp desk for 3 times in this 48 hrs to get himself validated positively.

If tele-verification is not done at all, then mdn will get terminated on 25th day.

We have made a note of your feedback to improve our services to meet your expectations.

Further, if you have any concern, kindly write to us.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Shanti chandran
Officer - customer care
Reliance communications limited.


Download 'reliance instacare' mobile app from google play or windows store or itunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.


— original message —
On april 20, 2016 at 10:24 am, "koushik chakraborty" wrote:

Dear mr. Khan,

Still i haven't receive any network in my phone. Your executive (Ms. Priyanka saha, reliance house kolkata) is not responding over phone. Even last day evening she promised me to provide the connection but she failed. Again she told me by today morning i can use my phone but as you can see i am still running with no network. What is this? I am just getting irritated. How much time it should take? This is my first experience with reliance and i am just feeling harassed.

Its soo sad that from last 12 hours your team are failed to provide me a single network.

Thanks
Koushik chakraborty

Sent from my windows phone
From: [protected]@relianceada.com
Sent: ‎19-‎04-‎2016 19:18
To: koushik chakraborty
Subject: re: mnp postpaid sim: network problem & reliance executive is ignoring [t[protected]dys010z1287590]


Dear mr. Chakraborty,

We acknowledge your email dated april 19, 2016 for your reliance number [protected] and regret the inconvenience caused.

As per details checked and verified in our records, today only your mnp request is updated so maybe by tomorrow morning all service will be on.

Your co-operation and patience in this regard will be highly appreciated.

Further, if you have any concern, kindly write to us.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Farid khan
Officer - customer care
Reliance communication limited.


— original message —
On april 19, 2016 at 1:11 pm, "koushik chakraborty" wrote:

Dear reliance team,

Mobile no [protected]

This is to inform you i was a airtel customer since 2005, but after communicated with your kolkata executive ms. Priyanka saha (Mobile no [protected]) and after a bit research i have decided to port in into reliance communication. I have requested on 12.04.2016 with unique porting i'd. She has collected all required documents from me and confirmed me that sir you will enjoy reliance connection after handed over a sim (Picture attached with the mail). Last night i was successfully ported out from airtel and today morning i have inserted the reliance sim into my mobile as she told me. Still i am not getting any network on that sim. I called that executive (Ms priyanka saha) several times every time she is replying that sir we are trying our best but from last 5 hour my phone is without network. I am a service person and mobile is a major part of my job how can i manage here? Why should i suffer? And the most embarrassing thing is now she has switched off her mobile. I am not getting her.

If the situation continued i have to knock consumer forums door. Please get this sorted out immediate basis. I still have faith on reliance this kind of executives are just spoiling the brands and customer satisfaction. Please take action accordingly.

Still waiting for the network

Thanks and regards
Koushik chakraborty
Mobile no [protected]
West bengal kolkata


Sent from my windows phone