[Resolved]  Reliance Communications — Reliance communication refused to terminate postpaid connection

Address:	Mumbai City, Maharashtra, 400 710
Website:	www.rcom.co.in

From:
Binoy krishna modak
Ram narayan ram bhaban, 3 no. Chandigarh, madhyamgram, kolkata – 700130, west bengal. Contact no. [protected].

Subject: harassment by reliance communication
Particulars of reliance post paid connection
Reliance mobile no.: [protected]
Tariff plan name: rtfwp_simple199
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Dear sir
I subscribed to a postpaid plan of reliance communication in august 2016. I received my first bill (Hard copy) on 9th september 2016. After that reliance communication stopped sending bill. I informed customer care by email and phone several times to send the monthly bill in time. Always they informed that they had stopped sending hard copy and i have to opt for ebill. Opted for the same through telephonic discussion (Several times) but they never send the ebill to my inbox.
It is not possible to keep in mind to check the bill at the end of the month and pay the same in time. So they started charging late payment fee. Perhaps it is their policy to collect extra money as the penalty when customers could not pay their bill within due date due to non-receiving of bills.
Failed to convince them (For sending bill / ebill in time) after repetitive attempts i decided to close the postpaid connection. I send my official notice to stop the postpaid connection through email. But did not acknowledge the receipt and closed the connection. They continued sending bill till now. I stopped using the connection since april’17. I contacted customer care through live chat three times. Twice they informed that the connection was in suspended mode and assured to close the connection within fifteen days after paying the current dues. Once they informed that there is no record (Request of closing the connection) in their database. I have recorded all the conversations.
On 16th may 2017 i paid rs. 256. Then customer care personal through live chat assured to close the connection within fifteen days.
To know the present status of this connection i visited the reliance store at madhyamgram on 9th june’17. They confirmed that there is no record regarding my request for closing the connection. They advised me to register my request for closing again. I did so.
On 15th june’17, i contacted customer care through live chat to check the status of the connection and came to know that a new bill of rs. 270 was generated.
So i request you to issue necessary steps to stop this harassment and to close the postpaid connection
Thanks & regards,
Sincerely
Binoy krishna modak