Reliance Communications — Wrong Charging continuously for 5 days.

Address:

Bangalore, Karnataka

Hi, The date I am filing this complaint is 26/07/2014. SCENARIO: I am using Nokia C3 Set. I am using 16 INR per month Watsapp pack.I was having main balance on 23/07/2014. and today i.e 26/07/2014, My balance is 5.232. I have recieved a setting for using this Watsapp pack from RCOM on 22/07/2014 and 25/07/14. EXPECTATION: Watsapp I should be able to access since the setting has been sent by RCOM and there should be no deduction from my main balance as long as I am not uploading any pic or browsing any other website. REALITY: Now Below are the issues: 1.I am not able to access Watsapp since 23/07/2014 since there is no E symbol since 23/07/2014 2. My Balance of 14INR went from 14 to ZERO on 24/07/14. I got a message on 26/07/2014 it has been refunded but there is nothing in my account yet!! RCOM guys said We are raising ticket, they raised, resolved but my account does not reflect any balance, Ironic! 3.My Main Balance is getting continuously deducted as on 26/07/2014 since I don't know when. Now, it is 4.232 INR. On calling Rel Customer Care, the NAVEEN KUMAR, RCOM Office, Bangalore tells me you are browsing Internet!! Now, Did you escape point 1 Mr.Supervisor Naveen ? There is no E symbol on my cell, then how can I browse internet? When asked to forward the call to his supervisor, he tells me to call before 10 PM or call between 1PM to 3PM, When called at 1PM, they say no one is available. So practically there is no correct response from NAVEEN KUMAR, RCOM Office, Bangalore. Mr.Naveen, You just told me on call at 4PM on 26/07/2014 balance will keep on getting deducted from my Main Account even though I am not making any outgoing calls, No E symbol is there, No Watsapp Access is there even though I have recharged with 16INR/Month Pack and deduction is because I am browsing Internet??? This explanation of yours does not makes any sense at all.So please work on this issue carefully and give me a proper solution. Also, RCOM has given me GPRS setting on 25/07/2014 saying that on using this setting, No further deduction from main balance will take place. But still, Main balance is getting deducted. Am I a trial and Error Experiment for you guys? My questions are below: 1.Who is responsible for this deduction from my main balance when the setting has been sent by RCOM and also given the fact, still the E symbol itself is not there, so obviously I am not using Internet. 2.Why even after the new setting sent by RCOM on 25/07/2014, E symbol is not coming and watsapp I am not able to access. 3. Who will pay for 16INR that I paid to Rel for watsapp pack, and still I am not able to access Watsapp for last 5 days. 4.I have done a recharge of 10, 20 and 10 in last 5 days.All have become ZERO and I don't have a clue.Keeping in mind that I have not made anysignificant outgoing calls and E symbol is not there on cell, so No Browsing! Want a complete solution on this. I have been calling RCOM for last 5 days and all they are doing is raising ticket. Today they told me it your loss since u r using Internet. Is this the service of RELIANCE? Don't you understand that E symbol itself is not coming? If I am browsing internet, then write here the website name that I have browsed, even I will come to know. Give me a detail of my browsing history. Note that the end loser here is customer i.e me and I do not even know why? Give me a point wise answer with proofs. Regards, Rajan Sandilya Software Engineering Analyst Accenture India