[Resolved]  Reliance Communications — Wrong information provided

Address:

New Delhi, Delhi

Hi-

i have a reliance postpaid connection ([protected]) from almost 3
years and i was using the blackberry handset with the blackberry
services from almost 3years.On 11th Nov i change my cellphone from
blackberry to Samsung Note III and all my internet services was stop
working on Samsung headset so i called reliance customer care number
on 12th Nov in night at 10:30pm and i spoke to the agent whom i
advised that i want to discontinued the blackberry services and net
pack (2g Connection) of Rs 125 per month which was currently
activated at that time.I advised the agent that i bought a new handset
of Samsung and there no net was working on it, so agent advised me
that only 3G net connection will work on my handset than i checked
with executive to advised me the 3G plan and after discussion with
agent i agree to activate the 3GB 3G internet plan of Rs 492.00.

Agent transfer my call to Blackberry services department where agent
took my request to cancel the Blackberry services and 2G connection
pack of Rs 125 per month and took the request to activate the 3G
connection pack of Rs 492 per month for 3GB.Agent advised me that
disconnection Blackberry services and 2G connection pack of Rs 125 per
month is done and activation of 3G connection will be done with in 24
hrs for which i received the SMS also with request number
#[protected].Call was end there and next morning i got an SMS stating
that your request has been processed.On my handset i got 3G connection
on my screen and net was started working.

Now on 24th Nov i received an SMS from reliance that your usage is
high kindly make the payment of Rs 5000 to enjoy any uninterrupted
services and on 25th Nov my STD services is barred. So i called the
reliance customer care number today and spoke to an executive by the
name of Priyanka who advised me that my credit limit is Rs 5000 and my
previous bill is of Rs 1790 .My current unbilled amount is Rs 3800 so
i asked her to me the expalination of Rs 3800 which she was unable to
give than i asked her to transfer the call to the supervisor after
several argument she was ready to transfer the call to supervisor.

I spoke to Amit as a Floor supervisor who told me the same thing which
priyanka told me i asked him to explain the Rs 3800 unbilled amount
charges where he told me that is data usage charged because the
postpaid plan which i was using is Rs 899 plan in which all my STD and
Local calls are free so how come data usage is Rs 3800 than amit
explain me that 3G plan was not activated on my handset i asked him
than how the internet is working on my handset and it is showing 3G
network on my handset than he told me it only work in Delhi where in i
told him that on 21st and 22nd Nov i was in jammu & Punjab where my
net was working there also with 3G symbol on my handset .Amit told me
that 1GB plan was never deactivated and 3G plan was never activated so
i told him that the agent whom i spoke on 12th Nov he advised me the
totally a different story which amit was telling me.Amit advised me
that in mid of the month no services can be activated or deactivated
it needs to be done from the next billing cycle which i confirmed with
the agent who have taken my request to activate the 3G services and
deactivated the rest of the services he clearly told me that it will
be done within 24hrs.

My question is that if this can be done only on next billing cycle
than how my net was started working from the next day (13th Nov) and
why i got an SMS stating that your request has been processed.on which
Amit the supervisor except that was the agent mistake and he checked
with the backhand department also.He told me to wait and he arrange a
call back for me.After 20mins i received a call back from him where
he says that he listen to the call recording and that was totally a
mistake of that agent who took the request to activate the services so
i asked him now to tell me what to do? He told me that he is going to
raise a complaint against that agent and he given me the request
number for that complaint which is #[protected] than he provided me the
number for last escalation desk which was mentioned below

Rahul Tandon, Address: Reliance Communications ltd, Reliance
Center, Mahraja Ranjit Singh Marg, New Delhi-110002, Phone no-[protected]

i called on this number and spoke to Shetal Patil whom i explained
everything from beginning to the bottom where in she also admit that
was reliance customer care executive mistake but she told me nothing
can be done till the time bill will generate.Interaction ID given by
Sheetal Patil is #[protected]

My question is that today is 25th Nov and my billing cycle is 09th of
every month.so the days are left is 15 days so coming 15 days i cannot
use my STD services and my Net services which is very pathetic
thing.What kind of service is this where you are admitting that is
your mistake but nothing can be done WHY?

Are you the only service provider in the market there are much better
service provider are in the market who have much better network
coverage than you .Your service make the customer irate and frustrated
.I am felling that i became fool because of you guys.