[Resolved]  Reliance Digital — Negligence by reliance

Address:

Pune, Maharashtra

this is regarding a complaint i want to launch ... i had bought a samsung galaxy s3 from kumar pacific branch of reliance digital in july 2012 and i have extended warranty for the same for which i paid 10% extra .. now my phone suddenly switched off so i went to reliance resq which is located in sahakar nagar in pune there i enquired about reparing my phone on which there was a girl named priya on the reception who said to me that the engineer for reparing is not there today he will come after 2 days so you take your phne back and call me and come back after 2 days so i came back home with my phone. first thing is she should have anyhow accepted my phone as its a service center so how professional it is to sent costumer back home saying enginner is not there now anyways lets proceed further.. on 25th April i called the resq center i could not get the number since morning after trying several hours finally i got through then the same girl priya she asked me to give my phone in reliance digital and not the resq center so i called up at reliance digital and i had a talk with MR PRASAD he took the resq people on confrence and then finally she agreed to take my phone. then i went to RESQ on 25th the then she called up a guy Named Mangesh who was the on call engineer i guess over there he came and saw my phone and said phone seems dead was there water logging for the phone i said no you check it right now and tell me so he went inside and checked the phone and said there is no water logging i will look into the phone and tell you what the issue is he said he will call me on same day so i took th JOBSHEET and came back home he did not call me for the phone and ya on 25th itself he said i will repair the phone and return you back the phone at your resideince that is at Bharati hospital as he stays nearby. somoving further on 25th he didnot call me at all next day i myself called him he said he had not checked so again i called next day he said there is issue with motherboard and it will be fixed in 3 days so i said ok so he said he would return my phone on 30th of april and get my phone to my campus where i saty i felt something fishy still i waited till 30th on that day he said he will call me by 7.30pm for phone which he never called so i called him up and he said im on bike ill give you phone by 9.30pm which was totally absurd then i decided to call up at the reliance digital next day and had a talk with manager sumeet he took again priyanka/priya on call and asked her to sort my phone i said i have given my phone in RESQ and i want the phone back from RESQ and not by someone delivered at home or so and i when the date which i was told ill get back phone had already passed why they are not giving me my phone then the girl on the other side said ill get back in some time and call me she never called again i called and similarly we had 2-3 call in confrence me the girl at resq and MR SUMMET and thhey did not have any clue where my phone is in all this conversation MRSUMEET said mangesh who had taken my phone had resigned from the office and he was the one who had my phone and they could not give me any specific status of the phone till night 8 o clock on 3rd may finally Mr sumeet said please give me somedays to sort the whole matter out and he will get back to me in 3-4 days with my phone i said ok after 3 days i called him again he again took the girl on phone she said they are looking in matter and they wil return me phone in 2 days i felt fishy about the whole thing. i thought i should wait and kept patience finally today on 8th of may i got call from mangesh the guy who took my phone and who had left his job in RESQ he said i have repaired your phone and i will give it to you at your campus i was shocked after all this days he was vanished and he came back with the phone i said i dont want the phone from you and i want it from the RESQ center he said in a very bullying manner that how can they return your phone when he has my phone i said ill see how they dont as i have the JOBSHEET for the same he just cut the phone in arrogance sayin haan go and talk there MY concerns and doubts -`if i have given my phone in RESQ why are they not returning my phone from the same place? - after calling several times and deadline given by priya and priyanka they did not have a single clue where my phone is till 8th of may as my phone was with mangesh? - even after having so many stores all over india and a trusted brand how absurd is this negligence| who is responsible for the mental agony caused to me for not giving back my phone which costed more than 38000and when i have the jobsheet am i not eligible to get my phone repaired on time which still i havent got -how could the girl at the resq say that the phone will get repaired in so and so date when she didnt even know where my phone was-when some coustumer has given phone for repair isnt it their responsiblity to atleast call and tell what the status of the phone -the manager at the relaince digital MR Sumeet keeps saying sorry everytime and take the girl at the resq on conference call and they give me a deadline and a date but they fail to diliver it. the sorry doesnt mean anything are they going to give me any perks for the trouble caused to me all these days -how unprofessional is this to return costumers phone at home when i he is ready to take the phone from RESQ with a proper bill -im a MD doctor in BHARATI VIDYAPEETH all my phone numbers and important data is stored in my phone i feel like a paralysed person without my phone -when i have a jobsheet of the phone how come these people keep dogging me and giving me fake deadlines i want my phone back; i have signed jobsheet from the RESQ. .- today MR summet gave m number of Mr Vijay goel and Mr Vahid they seem to be the guys responsible for RESQ's managment in this region they again gave me assurance that phone will be returned but i really dont trust now... when and how are they going to give it back to me when the phone is with MANGESH when a phone is given for repair its status should be known in the office and not restricted to some individual everytime i call them they say we will ask mangesh and get back and mangesh doesnt take the call anyways its not my issue i know i have a jobsheet and i want my phone back repaired i have bill, jobsheet and extended waraanty for my phone