Reliance Digital — Poor response to request for relocation of digital tv

Address:	122016
Website:	reliance digital

My smart card no.[protected]. I had submitted a request for relocation of connection from surat (Gujarat) to gurgaon (Haryana). My connection was uuinstalled on 02.07.2016 and my account was debited for rs.175/-. Further to the same, i tried my best to connect reliance customer care on toll free numbers[protected], but failed due to poor management of toll free number. Ultimately i was able to connect on 14.07.2016. I was utterly surprised to know that my relocation request was not put in the system by your person in surat (Mr. Amit -[protected]). I tried to contact him, but despite connecting the call, he did not pick up the call. Thereafter i tried to connect with toll free number as many times as possible and sometimes my complaint was attended, but there was no redressal of complaint despite assurances from your customer care executives. Ultimately i had to get installed tata sky on 19.07.2016. To my further surprise i got a message on 20.07.2016 that your service request no.[protected] is closed and you are charged rs.175/- again.
In view of the above, i would request you to close my connection and refund the amount wrongly charged as above along with recharge amount paid up to 09.10.2016, for the unexpired period

Mahesh bansal
[protected]
20.07.2016