Reliance Digital — Poor service

Address:	Kolkata, West Bengal, 700019
Website:	reliancedigital

I purchased 2 Nos Samsung split A.C. machine on 17/04/2016 vide Invoice No. C#67640000 .(Sales man ID 886772). The product is supposed to be installed free of cost at our residence.
On timely delivery of the goods, I gave a call for inspection of site for undertaking installation, which they ignored completely. . On 20th April I called up your customer care and was told that both the machine have been installed as per their record, whereas the machines are lying unpacked at my premises. I called up Reliance store and I was politely assured of installation within next few days. On repeated plea a technician was deputed on 23rd April at around 10=30 a.m. to install both the machines.
However the technician, who I consider is inexperienced, fixed the indoor unit, but the outdoor unit was left without proper fixation. I took up the matter with the store and 4 teams of A.C installation personnel were deputed on diverse dates. I had to defer my professional work, to accommodate the visiting technicians. Technician used to turn up around 2 p.m. when they are supposed to turn up around 10=30 as per appointment and discussion with your service in charge Mr Rajendra Prasad. For installation of two A.C.'s I along with member of my family, visited the store several times with a eye to install the A.C's. Being aggrieved my mother, who is a working lady, went to your store on[protected] around 5 p.m. and met your stores in charge Mr Narayan SahuKha. He visited the site and on physical inspection of the site was convinced about readiness of the site for installation, contrary to your internal reports. I had to engage labour to help the visiting technician, who never turned up and I had to foot their labour bill, for no fault of mine.It is a matter of record. On 29th April a team was deputed around 11 a.m. to install the A.C.lead by Mr Uday. The concerned personnel was rude and would ask for silly things which were not directly related to the site. His team did install the indoor unit but due to inadequacy for installation goods, he could not complete the work and walked off from the installation site without information. The matter was again taken up and Mr Narayan pleaded his helplessness regarding the situation. Both the machine were installed by our technician on 29th April and we had to foot the bill towards installation. Pl. note that no official paper was signed regarding completion of installation.
You are, therefore, requested to : a) Pay for installation - Rs 3, 000/= for installing 2 Nos machines. b) Pay compensation for harassment, humiliation, loss of man-hour.as deemed fit and correct.c) To pay labour charges incurred by us for installation.
Please note that if you are unable to pay the charges, along with compensation amount, within next 48 hours from receipt of this complaint the matter shall be forwarded to higher authorities for redressal of my grievance, and you shall be liable for consequences thereto.
RITESH PYNE