Reliance Digital — Poor service of service center at lucknow | |||
Dear sir, I have bought, pureit morvella ro+uv water purifier from relience digital store at pheonix united mall, lucknow on 23.07.2016. On 02.07.2016 three led of water purifier (change sf+change gkk1+change gkk2) continuously glowing red. i have registered a complain on reliance digital on 02.07.2016. vide call no.[protected] but no any technician visited to the site till date. on phone they told your product is under 'brand warranty' so we can't repair it free of cost, if we repair it then charge will be applicable. When i contacted to pureit costumer service, service technician of pureit at lucknow told that in their system date of purchase of product is 01.07.2016 so warranty has expired and charge will be applicable. when i asked that i have physical proof of bill date then they told that, you buy the product from reliance digital so contact to reliance. Overall i am being cheated between illiterate service center of reliance digital and pureit at lucknow. Was this information helpful? | |||
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Reliance Digital customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Akhilesh,
Your complaint has been registered with us and here is the complaint number - [protected] for future reference.
At Your Service,
Reliance Digital
Your complaint has been registered with us and here is the complaint number - [protected] for future reference.
At Your Service,
Reliance Digital
Dear Sir,
yesterday, i received a call from Reliance Service Center of lucknow (No.[protected].
Technician reaped same things that till 23.07.2016 water purifier is under ' Brand Warranty' therefore we could not repair it free of cost. if you exceed your warranty with us after 23.07.2016 then we repair it free of cost.
Then please clarify that where i have to go for repairing under warranty.
yesterday, i received a call from Reliance Service Center of lucknow (No.[protected].
Technician reaped same things that till 23.07.2016 water purifier is under ' Brand Warranty' therefore we could not repair it free of cost. if you exceed your warranty with us after 23.07.2016 then we repair it free of cost.
Then please clarify that where i have to go for repairing under warranty.
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We regret the inconvenience you have faced. We have forwarded your complaint to the concerned team and they will soon get back to you.
At Your Service,
Reliance Digital