[Resolved]  Reliance Digital — Washing machine exchange offer

Address:

Coimbatore, Tamil Nadu, 641006

I Bought a Samsung Washing Machine from Reliance Digital at Brook Fields, Coimbatore on EXchange Offer on 05May17, as last piece available. Paid Rs15372 for product in full by card & invoice collected, but within 02 hrs was told on phone that last piece not available & asked to take some other model. After reasoning with dealer and on 12May17 I had to go buy a costlier W-machine, again a last piece but @ Rs19000 & paid the difference & also took an additional 03 yr warranty, but till date (22/05/17) not received extended warranty, in-spite of reminders. Product was finally delivered on 17/05/17.
After repeated reminders, W-machine was installed on 21/05, but outlet hose was missing. As per Exchange Offer, Reliance authorised agent was to take the old fully automatic Haier W-machine. Again after repeated reminders their agent came offered Rs 500 for old piece which was fully serviceable & working till today. He called it scrap. The it is not an exchange offer at all. So Reliance exchange offer is a fraud & their sales & delivery is abysmally poor. It was torture to have a bought this from RD at Brook Fields due to frequent calls and poor response and the whole process took 17 days and the old W-Machine is still lying with me. The salesman Rahul & Manager Adbul Razaak are responsible for poor marketing of your products.