[Resolved]  Reliance Digital — Worst service and wrong commitment

Address:

Mumbai City, Maharashtra

Hi, This is to share to my worst experience i had after doing my first purchase with Reliance digital ( Vashi ), i had never faced any issues with my previous purchase with CROMA & Vijay Sales.To start with, 1) On 8th march i visited the outlet to buy a home theater where i was suggested and i liked myself the Yamaha home theater YHT 299 on which there was also an offer going on -- a LG blue ray palyer FREE.2) After the billing i was told that the Blue ray player will not be delivered along with the product as the same needs to be collected within 10 days, when i raised the question why ??? i was been told it is the process and also it is not available in the stock !!! I told them the same should be coummicated to me before the billing as i want the same along with the product, they told that it is the part of process, where i told them i need the player within a week time and i was assured for the same.3) On 9th the Yamaha was delivered to my doorstep wherein the driver asked a baxix ( money ) from my wife for getting the system deliverd. my wife had given Rs. 50 ( Home delivery FREEEEE !!! ) 4) On 10th or 11th engineer visited my home for installation of the product which was supposed to be FREE when i told to mount the speakers on the wall i was been told a charge of Rs 515 as it is not part of standard installation, when i told will get a check on the same it was done for free ( ???? again on the commitment )5) I made a 4- 5 followup calls with the vashi branch to check on the availability of blue ray player and every time i had a word with different people but the same is not resolved yet.RELIANCE DIGITAL BELIEVES IN SELLING THE PRODUCT WITH WRONG COMMITMENTS STARTING FROM THE OFFER DISPLAYED, FREE INSTALLATION ETC.I would request you to please get your product BACK and get my money refunded !!! as i have lost all my trust in your services.This is my first and last transaction with reliance and also i will try n communicate the same in my group so that people are aware of the services offered by Reliance.Pls get the product returned or else will have to get in touch with consumer court!!!..Regards, Sanjay Yadav