Reliance Fresh — About refund of rupees

Address:

Ratanada Jodhpur

My total money 64.48 rs has been deducted via upi at reliance fresh Ratanada jodhpur (date - 16 june, 9:00 pm ), i scan QR code given by them and paid the amount 32.24 but employee said that there is no money received and then their employee insisted me to scan again and pay, once again i scan it and paid the amount of 32.24 but still they said that there is no money received by them and refund will be issued in 1-2 days, but still I didn’t get any refund, now they are saying that take the grocery worth of 64.48. I want my money back, its not about 64.48 rs its about the honesty store should have to keep towards the customer and also about customer care policy