Reliance Fresh — Cheating against offers

Address:	Mumbai City, Maharashtra, 400051
Website:	Reliancefreshdirect.com

Team, I have just made an order at your site under the offer of 15% cashback on paytm, i followed all the steps and haven't found any part to enter the code of "Paytm15"- I thought it may be on paytm page. But I was disappointed that payment of 756 was deducted from my paytm account without getting the code entered. Then I called and mailed Reliance fresh customer care but I was shock as there was no response or action taken and also the supervisor informed me certain rules which was no where mentioned in their terms and condition page- that order need to be placed from Internet explorer browser and I can't order more than 6 litres oil. Then next day I called and cancelled my order and clearly mentioned in the email and call that I want refund soon so that I can place fresh order under the same 15% offer and if offer gets expire then Reliance fresh need to compensate it. Now after receiving my refund I again tried to order from Internet explorer but now new problem raises that "Cannot use the code now"- wherein on their website it was clearly mentioned that offer is still valid. After wasting my 1 hour I again called to customer care wherein agent told offer got expired yesterday itself- when I told it still showing on their website and asked to transferred the call to supervisor- she put me on hold for 5 mins and then replied supervisors are busy they will call me back. Now its more than 24 hrs I haven't received any resolution or call. Therefore I am planning to move to consumer court for the same. Regards, Sameer [protected]