Reliance Fresh — Defective Food Packet

Address:

Plot No – 1207/2777,Anand Brahmeswar Bag, Tankapani Rd, in front of Annapurna Tower, Bhubaneswar, Odisha 751018

I purchased almost 20 items from Reliance fresh of Tankapani branch, Anand Brahmeswar bag, Bhubaneswar, Odisha branch. After the counter guy billed everything and I paid, I found that rawa (granulated wheat) packet is defective; it was torn at the top for which rawa was flowing out of the packet. I requested for exchange. The counter guy asked his manager if they should exchange the packet. The manager was a lady (Miss or Mrs Ratha), she refused to exchange the product and told me that I should have checked it while billing was going on. I didn't realize it is defective until I started keeping the billed items in the bag. Isn't it the responsibility of the store manager to help exchange the product?? It's not that I came after a day or some hours. It happened right there within some minutes.

I request the exchange of the product. Their service is very bad!