Reliance Fresh — Delivery not sent as promised and rude attitude of the staff

Address:

Mumbai City, Maharashtra

i had placed an online order for Rs. 990/- this morning at 1130hrs [protected] was my order number promised between 1500hrs -1800hrs. This did not happen. i called them at 1830hrs and i was told that there was a system issue so the order willb e sent on 10th September[protected] or 11th September (1200hrs-1500hrs). I spoke to Pavan Sonavane who disconnected the call by saying that he cannot help me. then i spoke to VAnita Salunke and she was more rude in her conversation and not willing to help. They were saying that they cannot assist due to system issue. Why should a customer be penalised for the internal system issue. i am waiting for a call from Vid ya Patkar assuming she is a team leader . no response yet.