Reliance Fresh — double payment online (atm card) through pos machine

Sarbeswara Baral

from Burla, Odisha

Address:

Infront of Bhagabat Sandhan Colony , Palasuni Canal Road, Rasulgada, Khordha, Odisha, 751010

Sir,
On last 26th June I had purchased materials worth Rs582.49 from the Reiance fresh store near Bhababat Sandhan Colony(Bhubaneswar) gate. However due to some link problem the Sale Receipt/ Transaction Receipt was not generated though your POS machine deducted the money from my ICICI account.(ID-xx0474, Code-030742). So as per the advice of your sales prsonnel I had again paid the same amount through POS(Ref:MID[protected]/IID[protected] and received the materials.
But in-spite of several assurances by your staff/manager, the extra amount of Rs.582.944 has not been reversed back to my account.The relevant copies of payments and my bank statement are being sent through another e-mail to your customer care acoount.
Kindly look in to this.
Sarbeswara Baral
(Mob-[protected]/[protected])

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Reliance Fresh customer support has been notified about the posted complaint.

Jul 17, 2019

Updated by Sarbeswara Baral This complain is also sent to the company, s Customer care(email.) However looking to the very dismal performance of the company in resolving the customer issues, I an very dis-heartened.