Reliance Fresh — excess amount

Address:

Visakhapatnam, Andhra Pradesh, 530017

Sir,
I brought sweet corn and pulpy orange from reliance fresh (Reliance retail limited, raghu enclave, d. No. 8-1-84/a, pedda waltair, visakhapatnam-530017. Cin no: u01100mh1999plc120563) on 04/02/2017. I tried to pay with debit card but no message or transaction was there at that time. So, i paid the amount in cash (Bill no: 233, casheir:[protected]. But the next day i got a message that amount was debited. I went immediately to log complaint but they told they will log complaint and no proof was given for that complaint. After repeated going to stores on 18/02/2018, they logged complaint (Request details: sd9263738, store id: 2386). They told to call after 2 to 3 days to know the status. When i called there no response with silly reason.
Thanking you.