Reliance Fresh — money got deducted and haven't received back

Address:

ID market, Nayapalli, Bhubaneswar, Odisha, Khordha, Odisha, 751013

My name is amlan anirban from bhubaneswar, odisha. On 17th july, i visited and bought some groceries from reliance fresh and tried to pay for it via google pay (Tez), but after putting my pin, the money got deducted from my account and got paid it to reliance fresh account but the billing guy told me that the transaction was canceled and failed and asked me to pay via another method i. E either via card or cash. And i paid them via hdfc card. So i thought, if the money is deducted from my account then it will take some hours or 3~5 working days and i will get the money back.. It's been more than 2 weeks and i haven't received any response from either side. I have sent a lot of feedback n requests via google pay.. Still no response yet.