Reliance Fresh — Payment done twice for same bill

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

My Name is Ajay Rathi, I had purchased(on 25th Oct 2015) some home items from Reliance fresh store(Anshal Plaza-Greater Noida) . At counter I had given one card of OBC bank and transaction failed then provide another card with successful transaction. After some days I was checking my account statement of OBC bank and got shock to see transaction of 2078.52 INR. I called store persons 3-4 times and all times they said that they have written my complain and money would return in 2-3 day but nothing happened. On 20th Dec, I had to visit to the Reliance Fresh Store specially to discuss the case, again they promised that money would return in 7 day means till 26th Dec 2015. I had clearly told them that if money would not reach into my account by 26th Dec 2015 I would file case in consumer court. Today, 28th Dec 2015 when I call to store Manager (Shashi Ranjan) and told that I have not received the money and also informed that I would go to consumer court. The whole issue gave me so much of stress because of many followups call and visit to store for the resolution. I want this issue to be resolved ASAP and want my money back with penalty to store so that they would take things seriously in future. Below is the transaction remark in my OBC bank statement: PRCR/62535454/[protected]/[protected].