Reliance Fresh — refund issue - reliance fresh nanded

Address:

Reliance Fresh Bajaj Galaxy Apt. Nanded, 431605

Dear sir/madam,
I had made a transaction of rs. 604.85 rs. Via googlepay in reliance fresh nanded branch in bajaj galaxy apt. Suddenly there system hanged during this transaction and executive clicked some button and shown him as taking too long for transaction and he cancelled the same. But the thing is the amount got deducted from my account and the reliance frwsh executive and manager are saying like we have refunded the amount and you will receive the same in 3 days. Now it has been 10 days i didn. T received my refund. And if i ask to my bank bank is saying amount is already credited into benificiary i. E reliance fresh account. Please help me to get this refund back.

Note: also one thing is there was no one trained for the google pay transaction but they just tried it on trial and basis from reliance fresh computer and this got a problem. All reliance fresh staff from this branch needs training for the same. They are fool peoples.