Reliance Fresh — Rude behaviour of the security guard (cles road, frazer town branch)

Address:

560005

Dear sir/madam, iam a regular customer of this store since it has opened as i live right opposite it. i visit the store atleast twice a day. yesterday evening i was there and picked up a discounted item. at the billing counter the security guard said that this item was not discounted but the lady at the counter said it was. the security guard screamed and shouted at me and said he will not give it. i told him i don't need it no problem but just wanted to know one thing that if its not discounted why was the product kept in the discounted section because this has happened before also. he had the audacity to reply that they will keep what they want and where in the store whom am i to say. i was so embarrassed amongst the people around me and me being sensitive burst out crying. i immediately met the store manager, mr jayaram and lodged a complaint against him. i have complained about him before also but nothing happened.in fact this morning i was narrating this to a friend in the store and she too agreed and said that many people have stopped coming to the store because of this. another customer over heard and he too agreed and we all complained to the assistant store manager. i kindly request you to take action concerning this matter as soon as possible.
Thanking you for your prompt action.
Sincerely,
Sangeeta kohli
Tel no: [protected]