Reliance Fresh — Worms found in KOHINOOR basmati rice

Address:

RELIANCE FRESH,WEST THIRUVENKATSWAMY ROAD,R.S.PURAM,COIMBATORE-2

Recently (within a months time) we purchased KOHINOOR brand CHARMINAR SELECT basmati rice 5 kg from Reliance Fresh store, West Thiruvenkataswamy road, R.S.Puram, Coimbatore-641002. Last Sunday when we opened the plastic sack we found rice containing several dead worms.
When we approached the branch people they asked for the original bill which we have lost or destroyed. We requested to track the bill with our mobile ph no[protected] but they are asking the purchase date. I requested to trace my bills with my mobile no but they are refusing. The Batch No is P621425BUA PKD on 27/02/2021 priced Rs 569/-. We are regular user of this brand for the last 2 years and we are highly disappointed to see dead worms. I need a proper reply from the company as well as refung from Reliance. Please help to sort this out.