Reliance Infocomm — abuse call from mobile no. [protected]

Address:	Shahjahanpur, Uttar Pradesh, 242406
Website:	Reliance Infocomm

Just after my complaint for incorrect billing, i received two different responses :-

(1) one call from [protected] at 17:33 hrs. Today 01-sept-2017, he abused me with very bad words because i complained.

(2) second call from a gentle person from [protected] at 17:40 hrs., he assured me for refund me excessive billing, but as per him they will need my debit card number for confirmation. I gave them option of adjust excessive amount in my next billing. But because of some rules, they cannot adjust and need my debit card number.

I am confused, because just before second call, i am horrified because of first abusing call and because both officers are from same office, i am afraid to share my debit card details with them, what i was about to share with him tomorrow.

I have received refunds from other websites also and in same manner i want to request to refund me in same account from where they received earlier payments or give an e-mail on my registered e-mail id for adjusting refunded amount in next billings.

My complain is only to have control on language of officials for how to treat with customers.

Complaining is my right, and they cannot abuse me for this. If so, then company should train them properly or teach them lesson, so in future before speaking, they learn to control over language. Their language make me anger and i told him to speak more so i could record his voice as evidence, but he cut the call immediately. It means he knows what he was doing wrong and in fear he cut the call.

Second is request, please refund directly in account. Now, i am not interested to share bank debit card details.

Thanks
Maneesh dwivedi
Mob.[protected]